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Required to Delegate to Authorized Signer?

Community Beginner ,
Oct 11, 2018 Oct 11, 2018

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Just sent a document to 8 coworkers, all with email addresses that follow the same pattern.  Instead of receiving the usual "Click here to review and sign [Document]" message, several signers only received the message "Click here to delegate to an authorized signer."  As the document was urgent, I helped them work around the problem by delegating to personal email addresses, which worked fine.  This is not the first time this has happened.  Does anyone know how we can prevent this in the future?  Thank you.

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correct answers 1 Correct answer

Community Beginner , May 24, 2022 May 24, 2022

I did end up resolving this through Adobe after a couple instances.  The cause of the issue was the signers had previously been Active Users, and though they were not Inactive, the fact their accounts still existed prevented them from signing documents using the email addresses associated with the Inactive accounts. 

 

To solve the problem, I had to totally deleted the Inactive accounts, and in order to do that, I needed to make my self a Privacy Admin in addition to the Account Admin by checking

...

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Community Beginner ,
May 20, 2022 May 20, 2022

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Have the same issue. Did you figure out a answer? 

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Adobe Employee ,
May 24, 2022 May 24, 2022

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Hello @GP98A5 and @DefinitelyNotInKY,

 

It is possible that your co-workers are restricted users that can't sign the documents. Depending on your purchased plan (Small Business, Business or Enterprise) and the settings customized by the Account Admin, it is possible to restrict users from signing documents. Kindly make sure they haven't been restricted from signing by the Account Admin. See attached screenshots for exact settings. 

 

Thank you,

Sritama

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Community Beginner ,
May 24, 2022 May 24, 2022

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I did end up resolving this through Adobe after a couple instances.  The cause of the issue was the signers had previously been Active Users, and though they were not Inactive, the fact their accounts still existed prevented them from signing documents using the email addresses associated with the Inactive accounts. 

 

To solve the problem, I had to totally deleted the Inactive accounts, and in order to do that, I needed to make my self a Privacy Admin in addition to the Account Admin by checking the "User is a privacy administrator" box in my Account in Users.  Now that feature is managed in the Admin Console, so it may be handled differently.

 

Thanks for your help.

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Community Beginner ,
May 24, 2022 May 24, 2022

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I meant to say the users were "now" Inactive, not "not" Inactive (they were Inactive).

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