SALESFORCE -Adobe Acrobat Sign API returned error:Invalid user ID or email provided in x-api-user

[Valeria Anghel]

Hello, 

I am trying to send an agreement from an Opportunity in Salesforce ( Send for Signature button )  but I hit the error : 

"Adobe Acrobat Sign API returned error:Invalid user ID or email provided in x-api-user header."

The Adobe admin is one my colleagues , but we need to allow multiple users to send agreements. 

What I am missing here ? 

Ty!
Valeria Anghel - Toluna Company

[Meenakshi Negi]

Hi Valeria Anghel,

Thank you for reaching out.

It seems that you have the Adobe Acrobat Sign Enterprise plan. If you have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Refer to the following help document for more information on Acrobat Sign Integration: https://helpx.adobe.com/sign/integrations/home.html.

Thanks,

Meenakshi

[Chhavi Garg]

Thanks for reaching out to us @Valeria Anghel. The error indicates that you do not have a valid Acrobat Sign user account. See how to troubleshoot this error and get the right access.