Salesforce Inactive User Problem

[Ager35949786om6v]

I am experiencing an issue that occurred in Salesforce because:

1. A user created and sent an Agreement.
2. Some time passed, and before the Agreement was signed by the Customer, the creator of the Agreement was deactivated.
3. After deactivation, the Customer signed the agreement, but it did not synchronize in Salesforce.

My question is whether the lack of record update (with the Agreement in Salesforce) could be caused by the deactivation of the person who sent the Agreement?

[Meenakshi Negi · Accepted solution]

Hi Ager35949786om6v,

Thank you for reaching out and sorry about the delay in response.

We have checked that you are using the Acrobat Sign free service. The integration feature is available with the Acrobat Sign Enterprise service plan.

If you have an Adobe Sign Enterprise plan with an alternate email address, please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4aRxskj. As you have an integration-related question, the experts can best answer it.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/3xeai9d.

Thanks,

Meenakshi

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