Recently, I've had issues when I send a document through Adobe Sign for signatures, and all or nearly all of the signatures show up, not in their field spaces,, but on the last page of the document. I haven't changed anything in the documents, and it doesn't happen every time. I'm not sure how to fix this issue, and it's frustrating as these documents are not going to be accepted by the organization as they are.
I can't just keep sending a new copy for signatures as I don't know if that will fix anything, or it will happen again. The signers don't notice the issue while signing either.
It seems that the signature field is added to the last page of the document automatically. Could you please let us know how you are adding the form field on the document you sent? Are you using Acrobat to create the form and add form fields?
If so, please ensure that you use the "Preview and Add Signature" option before sending the document. That will help you to ensure that form fields are added correctly.
Also, please check the signature preferences under Account > Account Settings > Signature Preferences > Additional Settings.
My account is managed by my company, and our Adobe programs come through Creative Cloud. I have been doing this for 25+ years. I know how to add a signature field to a form. But recently, documents that I send through the Adobe Sign workflow have had odd issues. The latest one is around the signatures not showing up in the actual field space, but on the following page or under the existing fields on the form. And it's not consistent. The same form may go through without the problem with no changes to how it's being handled. Same form, same fields. So is there some change in the recent updates that might have create an issue depending on the person signing the form?
And today, I got back the SAME form with all the signatures in the fields, and then repeated below that on the second page. So two times the signatures. Is this something to do with the fact that the second signature includes their email addresses below? I avoid downloading the version of the form with all the Adobe confirmation of the signature checks - I want a clean form with just the signatures.
I am having the same exact issue and even resent the form thinking I did something wrong on the first attempt. I did not do anything wrong or different than I have been doing for the last 5 years. The place met look correct but as soon as alerts came in that it had been signed, the signatures moved from the place I set them to the last page of a 30 poage document when they cshould land on page 5 or so . . .very frustrating!
It seems AI/automation might be the culpret but I have no idea how to override it.
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