Signer signed the pdf but status not update to completed

[Josephine27238268vh1z]

Dear All,

Anyone facing same issue which is the signer has signed the pdf but status not change to completed.

The pdf is set for single signer. 

How to solve it?

[Meenakshi Negi]

Hi Josephine27238268vh1z,

Thank you for reaching out.

The first screenshot does not show if you have selected the document in the list. Ensure that you check the activity for the correct document.

Try checking the activity after you open the document. If the document still shows as out for signature and signed under the Activity, try clearing the cache and cookies for the document. 

Use the new incognito window on the Chrome browser and check if you get the same status. 

Let us know how it goes.

Thanks,

Meenakshi