Sorry your access has been denied. You are ineligible to use this product or service due to...URGENT

[carolyne_4970]

Hi Team,

How can i resolve the subject line error while trying to verify for  newly created account although i had filled in a wrong date of birth entry in the date section. Kindly advise how i can complete verificatioin of the account without getting this error after entering the verification code. see below

[mariahweyne]

I would contact Adobe thru their chat. 

Use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=auto 
Open in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.