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Template option not available under Sign

New Here ,
Jan 05, 2022 Jan 05, 2022

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Why does the option for TEMPLATES not show up under the SIGN tab even when I'm sign into my account?

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Adobe Sign forms

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New Here ,
Jan 05, 2022 Jan 05, 2022

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I've been having the exact same issue - I'm SO annoyed!!!

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Participant ,
Jan 05, 2022 Jan 05, 2022

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Good Morning,

 

Both Field Templates and Document templates are available in Adobe Sign but it depends on the plan of Adobe Sign you have purchased it you have the individual plan it is not available but is available for small businessm, business and enterprise plans, see https://www.adobe.com/hk_en/sign/pricing/compare-plans.html for more detail as to what is available in your plan.

 

 



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New Here ,
Jan 05, 2022 Jan 05, 2022

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Unfortunately, I have the correct type of account and it is not available. The link has disappeared from the tools page (on desktop, cloud, and mobile) it was available to me earlier in the day but has since gone. This was one of the main features that sold me on a team account because that function is vital for our company. I'm very frustrated. 

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Participant ,
Jan 05, 2022 Jan 05, 2022

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Are you able to access your templates from the Manage Tab? 

Screenshot 2022-01-06 at 09.28.59.png

See screenshot if you can then you can access it and use it from there

Also try clearing your browser cache before logging in again. 



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Adobe Employee ,
Jan 10, 2022 Jan 10, 2022

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Hi Kylie,

 

Sorry for the delay in response.

 

Please confirm if you can find the template option.

If not, please open the following link: https://documentcloud.adobe.com/ and sign in using your Adobe ID.

Then check if you can locate the template option there.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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New Here ,
Jan 06, 2022 Jan 06, 2022

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Turns out you have to be signed into documentcloud.adobe, not just your local version to have this feature.

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