The Agreement ID specified is invalid

[sabiha_2106]

My SME is  sending document requests through Adobe Sign but I don't see them in my queue at all.  It seems to be isolated with this SME as I have not had this complaint before.  He sent me a reminder IM and got the following error, what could be the possible reason for this ? 

[Meenakshi Negi]

Hi sabiha_2106,

Thank you for reaching out, and sorry about the trouble. 

Please confirm if this error appears on the SME's account. If yes, could you share the SME's email address in a private message so we can check? You may send a private message using the envelope icon at the top right corner of this community page.

Also, could you ask him to check if the document appears on his account under the Manage tab in the In Progress folder?

We checked that you have the Acrobat Sign Entperise plan. You may also directly reach out to our Acrobat Sign enterprise team to get this checked. Please use the steps suggested in the following help document for the enterprise account: https://adobe.ly/3FmuOIU.   

Feel free to let us know if you need any help.

Thanks,

Meenakshi