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Unable to Request e signature

Community Beginner ,
Aug 12, 2022 Aug 12, 2022

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Hello,

I have an issue with a user unable to request signatures in Acrobat. They had no issues until recently. Anytime they attempt to request signatures, he is prompted with "Could not send. You are not authorized to send documents for signatures."

I had him sign out and login to his account. We reinstalled Acrobat. Verified they have the right license and has access to that too;. Checked security settings under properties and saw nothing that would prevent them from requesting signatures. We also took away the acrobat license and reinstated it.

He is signed into the account associated with the license. Our payment info is all good and up to date. This user is the only one having an issue requesting e signatures. Wondering what would prevent them from requesting signatures and what are some steps in resolving it.

Here are some of the resources i used already to help troubleshoot. 

Adobe Sign error message | Not authorized to send documents for signature

Solved: Not authorized to send documents for signature. - Adobe Support Community - 9311028

"You are not authorized to send documents for sign... - Adobe Support Community - 12773955

User getting "Could Not Send" when requesting sign... - Adobe Support Community - 13055239

Message that prevents Requesting e signatures: 

Could not send.png

 

 

 

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Adobe Employee ,
Aug 31, 2022 Aug 31, 2022

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Hi Alex25447235p5b0,

 

Sorry for the delay in response.

 

We did check your account, and it shows as inactive. That is the reason you get the error message.

Please check with the account admin if the account's status was changed from their end.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

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Community Beginner ,
Sep 01, 2022 Sep 01, 2022

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It was not for me but a different user. This is a bug in adobe products. we just had to unassaign the license for 20 minutes and give it back.  

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