Unable to send AdobeSign Document to a specific user

[Registrar32517932wobw]

I am currently unable to send an AdobeSign document to a specific email. I have tried sending the AdobeSign document through the UI, the API as well as through the Salesforce integration.

I am able to send the documents to any other user I have tried except this user (using all 3 methods listed above). Originally I was able to add this user as an alternate signer to get around this issue but it seems that i can no longer do this either.

If the specific user email is needed please let me know and I will provide it.

I have attached a screenshot of the message I see when I try to send a document using the UI to this specific user.

Also this is not document/template specific as I have tried all combinations of generation method/email/document and only the specific user has an issue with having a document generated.

Also I have asked the user if they have some sort of "Do not contact" with AdobeSign and they have said to their knowledge they do not.

[Meenakshi Negi]

Hi Registrar32517932wobw,

Thank you for reaching out, and sorry about the delay in response.

This seems to be weird behavior. We have checked that you are using the Adobe Sign Enterprise plan.

This is something that needs to be checked. The experts can check this for you and share the correct information. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/41ycchA.

Thanks,

Meenakshi