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Unknown Form Fields Provided

New Here ,
Sep 27, 2023 Sep 27, 2023

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Getting a weird error on a form that has worked for the last year or so. 

 

Error only comes up when a signer is on iPad and selects a box that shows additional required fields. They provide the information in the fields, however it fails to sync from the iPad and complete the workflow.

 

Form has been deployed since 2022 and this is the first time we're getting the error. Any help is apperciated. 

 

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Adobe Sign forms

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correct answers 1 Correct answer

Adobe Employee , Sep 30, 2023 Sep 30, 2023

Hi SColemanPMMA,

 

Thank you for reaching out.

 

If this happens with a template, would you mind sarhing the template with us. e will get this checked on our end.

Please do share the screen recording of the worfklow and the error that appers when trying to fill the fom on iPad.

Let us know if you need any help.

 

Thanks,

Meenakshi

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Adobe Employee ,
Sep 30, 2023 Sep 30, 2023

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Hi SColemanPMMA,

 

Thank you for reaching out.

 

If this happens with a template, would you mind sarhing the template with us. e will get this checked on our end.

Please do share the screen recording of the worfklow and the error that appers when trying to fill the fom on iPad.

Let us know if you need any help.

 

Thanks,

Meenakshi

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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