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User with a pro account is still receiving a page limit email

New Here ,
Jun 03, 2024 Jun 03, 2024

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My boss has an adobe pro account and should be able to sign documents over 100 pages however she still receives an email stating "We were unable to create your agreement LoA_02_2024_VIDS because your document LoA_02_2024_VIDS.pdf exceeds your page limit of 25." Any idea what could be causing this?

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Adobe Sign forms , Configure accounts , How to sign , Self sign

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Adobe Employee ,
Jun 04, 2024 Jun 04, 2024

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Hi @Kyle3781272133tz , 

 

How many pages does this document have? 

 

Regards,

Tanvi

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New Here ,
Jun 04, 2024 Jun 04, 2024

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Hi,

 

The doc is 27 pages. 

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Advisor ,
Jun 04, 2024 Jun 04, 2024

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These are the limits by product.

Understand transaction limits (adobe.com)

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New Here ,
Jun 10, 2024 Jun 10, 2024

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The user has a pro license and should be able to sign documents with 100 pages. However, the email notification is being received for a document with 27 pages. 

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