Web Form Participants roles

[Gonzalo238261226sj9]

I am creating a web form but I cannot create a "Form fill Role" 

I dont know if there is any issue or why I have not the opption to be selected. And in Authentication is the same. Based on help docs should be 3 options (None, KBA & Password) but I cannot see anything here

[try67]

Is this using Adobe Sign?

[Gonzalo238261226sj9]

yes 
I am using adobe sign web form

[try67]

Thought so. I moved your question to that product's forum.

[Meenakshi Negi]

Hi Gonzalo,

Thank you for reaching out.

Please check if the options are enabled under the account settings. Use the following steps to check the settings or ask the account admin:

1. Open the following link:  and sign in using your credentials.

2. Go to Account > Account Settings > Send Settings.

3. Ensure that the box for the Form filler is marked under the "Allowed recipient roles."

Check the screenshot below:

Let us know how it goes.

Thanks,

Meenakshi

[Gonzalo238261226sj9]

Hi Meenakshi,

Thanks for your answer. I have tryed to follow your instructions but I can't, as there is not these "Send Settings" option under my Account. 

Do you know why?

Kind regards,

Gonzalo