Webform Session timeouts

Report · Mar 04, 2020

When testing sample webform which has many fields to complete, I recieved Session Timeouts which removed my form data that I had just inputted. What is the current Session Timeout ? I have a Small Business license. Is the Session Timeout longer for the Enterprise version ? Thanks

Report · May 07, 2020

Same this is happening to us! I'm going to call Adobe support tomorrow to see if there is a setting we can change, but so far I have not found any options with Account Settings or the template itself. This issue was reported by our clients using the webform this week, but it may have been going on longer than that. They said the timeouts are fairly quick so it doesn't sound like they are just sitting with their browser open for long period of time, it's more that something it going on with AdobeSigne servers, or perhaps browser compatibility? We aren't sure what to advise our clients at this point and it's a frustrating experience for them as they have to start over compeltely even if they've filled in a lot of the form.

Please help!!

Report · Nov 06, 2023

Did you find any solution for this?

Report · Nov 07, 2023

Check your settings form webforms in the Account Tab - you need to be an Admin.

Report · Sep 02, 2024

Hello,

I’m also facing a similar issue with session timeouts in a web form created using Adobe Acrobat and embedded in a WordPress site via an iframe. It’s causing frustration for users as they are unable to complete the form before the session times out.

I noticed that you mentioned reaching out to Adobe support. Have you found any solutions or workarounds to address this issue? Any insights or updates would be greatly appreciated.

Thank you in advance!

Report · Sep 03, 2024

Once again - check your Account settings. Need to be an admin to change.

The minutes can be changed.

Report · Sep 04, 2024

Hello,

Thank you for your previous response! I’ve tried looking for the Security Settings to adjust the web session duration, but I haven’t been able to locate them. I’ve checked the following links:

Unfortunately, I wasn’t able to find the specific settings mentioned. Could you please guide me through the exact steps or let me know where I should be looking to find the Security Settings for adjusting session timeout?

Thank you for your assistance!