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Webform Session timeouts

New Here ,
Mar 04, 2020 Mar 04, 2020

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When testing sample webform which has many fields to complete, I recieved Session Timeouts which removed my form data that I had just inputted. What is the current Session Timeout ? I have a Small Business license. Is the Session Timeout longer for the Enterprise version ?  Thanks 

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New Here ,
May 07, 2020 May 07, 2020

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Same this is happening to us!  I'm going to call Adobe support tomorrow to see if there is a setting we can change,  but so far I have not found any options with Account Settings or the template itself.  This issue was reported by our clients using the webform this week, but it may have been going on longer than that. They said the timeouts are fairly quick so it doesn't sound like they are just sitting with their browser open for long period of time, it's more that something it going on with AdobeSigne servers, or perhaps browser compatibility? We aren't sure what to advise our clients at this point and it's a frustrating experience for them as they have to start over compeltely even if they've filled in a lot of the form.

Please help!!

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New Here ,
Nov 06, 2023 Nov 06, 2023

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Did you find any solution for this?

 

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Advisor ,
Nov 07, 2023 Nov 07, 2023

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Check your settings form webforms in the Account Tab - you need to be an Admin.

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