White Pop Up Appears when Clicking Request Signatures

[Rob37318177j8pg]

I have had a recurring problem when clicking "Request E-Signatures" a blank, white pop-up appears, where the insert recipient emails dialog box would be. I have chatted with Adobe Customer Service twice and each time they uninstalled and redownloaded Acrobat. The problem was "fixed" for at most a week, but then occurred again. I have restarted my computer and signed out and back in, but the problem persists. I have checked and Acrobat says it is up to date. The details for my acrobat are below as well as an image of the problem. Requesting signatures works on web, but that is not a reasonable fix if it's supposed to work on the desktop version. 

Adobe Version 2024.002.20964

MacOS Sonoma 14.1.1

[Meenakshi Negi]

Hi Rob37318177j8pg,

Thank you for reaching out, and sorry about the delay in response.

Please confirm if the issue has been resolved or you are still experiencing the same behavior.

If the issue still occurs, please ensure that the application is updated. You may try once reinstalling the application using the following steps:

-Remove the application and run the cleaner tool (https://adobe.ly/4gaEmDK).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4ibXW4i.

Let us know if you need any help.

Thanks,

Meenakshi