You are not authorized to Send............

[Russell Dobbins]

We have several users that are unable to use Adobe Sign.  The error they receive is always the same and is represented by the picture shown.

I have tried:

• Uninstalling and reinstalling Adobe and Creative Cloud Apps
• Removing the Product from the user and then adding it back
• Logging out of and back into Creative Cloud
• Logging out of and back into Document Cloud

Having said all of that and reading extensively online, I believe the issue pertains to our setup.

I work at a university and we have the Higher Ed version of Creative Cloud All-Apps.  For this, our Organization is AICUO - UniversityName.   When they removed Adobe Sign from that package, we bought licenses for Adobe Sign.  When they were delivered, they came in under a new organization, UniversityName IT.  The same email address is used for both organizations.

Please tell me if this can and does cause problems.

-Russell

[adityas31531516]

Hi @Russell Dobbins ,

If you have purchased the license of Adobe Sign, then I suggest having an Adobe Sign account created using that license. Once the account is created, you can add users (who are trying to send the document) to the Adobe Sign account, with "send Agreement' permission. This way the user will be able to send documents for signing.

Regards
Aditya Srivastava

[Russell Dobbins]

Naturally, I figured out the issue after I sent to question.

When a user is provisioned for Adobe Sign they are sent an email to accept the invitation.  If they don't click the link on the email invite, they will never have permission to send anything for signature.  I finally was able to determin that the three users having the issue had ignored the email and just went into Acrobat assuming they had access.

Everyone is working as desired now.

-Russell