You must delegate the signing of this agreement to an authorized party. ERROR RECEIVED BY RECIPIENT.

[defaultye7rzbdxza69]

Our CFO sent adobe sign docs for employees (also users of Adobe Sign) and when they opened them they received this message:  "You must delegate the signing of this agreement to an authorized party. Please click the link in the email you receivd to delegate this agreement."  Anyone know why?  Thanks!

[CARLOS EDUARD30323254t80b]

I'm having the same issue currently and don't know what to do

[mariahweyne]

It seems that the role used was delegator instead of signer.  Check out the attached document.  Hope it helps.

[GP98A5 · Accepted solution]

This isnt the case on our end. We sent the documents and ensured the role was "Signer"...only one person is getting this error though. 

[mariahweyne]

Troubleshooting here:  By any chance did you ask for type of authentication?

[GP98A5]

Type was Email. Should it be Acrobat Sign? It works for everyone else on Email...its just this one user, happens to be our Global Head of HR

[mariahweyne]

I would open a case with Enterprise Adobe thru your admin console.