Adobe Aero (desktop version) no longer displays the grid part of the workspace

[risakok]

(*I'm using Google Translate. I'm sorry if it's hard to read.)
hello! I have a question about AdobeAero and will post it.

I was able to use it as usual until two weeks ago, but when I opened Aero for the first time in a while today, the grid part and objects in the workspace were not displayed and I could not edit them.

・I wanted to read and fine-tune what I edited on my iPhone, etc., but I couldn't.
・New creation is not displayed in the same way. Pressing the preview tab does nothing
・When you click an object from the starter asset, it is loaded and added to the scene on the right (not displayed in the middle)

● Anti-virus software while starting AERO for the first time in a while
I installed "Kaspersky Security"
There was no Adobe software in the quarantine, and there was no change even after stopping and starting the function.

●I also tried the following
・AERO starts after restarting the PC
・Uninstall and reinstall Creative Cloud
・Install GeForceExperience and update the Studio driver (maybe irrelevant, but...

Does anyone have a similar case or know more about it?
If you have any idea about the cause or solution, I would appreciate it if you could teach me.

Used PC specs
Windows 10 Pro
AMD Ryzen 7 3800xt 8-core Processor
memory 16GB
Graphics card GeForce RTX3080

[markhellar]

Hi, Thank you for the post and sorry you are experiencing this. Can you go to the top menu->Aero ->About aero and let me know what version you are using? Thansk

[risakok]

Hi markhellar, sorry for the late reply.
The AERO version I'm using is 0.15.4
thank you.

[Lakstein26757372skhi]

Can you please also look into my case as well? I am experiencing the same problem and it has actually caused me to loose business. My aero version is 0.18.4 (#243)

[risakok]

I don't know why, but when the version is 0.17.2, I can do it normally lol
Thank you Adobe.

[Lakstein26757372skhi]

I am also having this same problem my version is 0.18.4 how do I get my grib back?

[risakok]

I'm back in the same state. Do you know what is causing it? I can't work
The version is 0.18.4.
I was able to use it at first with the same version, but when I started it after a while, it was in a state where there was no grid. I haven't installed any new software on my computer, so I'm really in trouble. It's still a mystery because it works on other computers. Is my computer bad?

[markhellar]

Hi @risakok Is this on Windows, can you share your video card model? Thanks

[Lakstein26757372skhi]

I am also experiencing this. I have a windows.

[risakok]

Hi @markhellar sorry for the late reply.

I'm using Windows and video card is an NVIDIA GeForce RTX 3080.
Screenshot taken from GEFORCE EXPEROENCE.
Is this information enough?

[markhellar]

@risakok Thanks for the info, investigating now.

[markhellar]

@Lakstein26757372skhi @risakok The dev team asks:

1. Was this happening with every scene?
2. Does this happen when you create a new scene?
3. Which objects are being added? (If applicable)

4.Can you add any model assets at all(even without grid)?

-

[risakok]

@markhellar  Thank you for your response!

1. yes
   Data created with the iPhone version and data created with the Windows desktop version in the past will no longer have a grid screen.
   But object names still exist in the scenegraph.
2. Yes. It is also not displayed in preview mode.
3. I usually use .gltf data exported from blender.

(Is this answer okay? My perception seems to be wrong 😂)

4.Objects in the starter set can be added even without a grid, and objects can be displayed with the iPhone version of the app.

However, I couldn't add my own data to the scene graph from the desktop version import button.
I tried with the extensions that I usually use, such as gltf, png, jpeg, and fbx, but I think I can't read all my own data.

[Lakstein26757372skhi]

hi @markhellar thanks for the response. 
answers to questions as below:
1) Yes

2) Yes

3) Nothing happens, I cannot add, view or edit anything in the scene.

4) no I cannot do anything at all.

my video card is nvidia geforce gtx 1060 &gb
windows 10 6b bit

Ram ddr4 64gb

[risakok]

I haven't seen you in a long time!
After posting my reply, the grid mysteriously reappeared after a while and I was able to create an AR.
But again the grid disappeared.
So I deleted the Windows cache as a trial, and now the grid is displayed.
It is unknown why the grid was able to be restored.
I don't know if it's related, but if you still can't see the grid, try it.

[risakok]

This happened again. This time, deleting the temporary file, which is the solution I presented, does not solve it. Why?