Adobe Capture not syncing

New Here ,
Jan 26, 2021 Jan 26, 2021

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Adobe Capture on my iphone 12MaxPro is not syncing with my Creative Cloud libraries. I use Adobe Illustrator and Photoshop libraries on my 2019 Mac Book Pro which are synced to CC. I have tried everything suggested in the forum here with no luck.

Is there any way to check the Adobe Capture password to make sure that I am using a correct account. The app does say that it is synced.

I am super frustrated. I was really looking forward to using this app.

Thank you

Phyllis

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Adobe Community Professional ,
Jan 30, 2021 Jan 30, 2021

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Sign out of your account on Capture and then sign back in using the same email and password you use on the computer.

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New Here ,
Aug 13, 2022 Aug 13, 2022

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I'm unable to sign out of Capture.  It tells me that an Internet Connection is required to sign out.  I am thoroughly connected to the internet.  I don't want to lose the shapes that I have created.  There are about 60 of them that haven't synced.

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