Cannot import jpg files in Adobe Capture

New Here ,
Aug 28, 2020 Aug 28, 2020

Copy link to clipboard

Copied

I installeren Adobe Capture on an Android Samsung tab S6. It's impossible to import an existing jpg picture in Adobe Capture. I cannot select any image.

Help?

Views

118

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 28, 2020 Aug 28, 2020

Copy link to clipboard

Copied

Hi Daniel. 

 

Please tell us the steps you're using and the location from which you're trying to import the image so we can help figure out what's going wrong. 

 

Sue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 28, 2020 Aug 28, 2020

Copy link to clipboard

Copied

1. Open Adobe Capture

2. Click the + button

3. Click Import image

4. Click Filmrol

5. Than a window with recent images from the local gallery opens 

6. Problem: I can't select an image from the local gallery 

 

Grtz

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 31, 2020 Aug 31, 2020

Copy link to clipboard

Copied

LATEST

Hi Daniella.

 

We aren't able to reproduce this so a couple more questions:


What version of Capture are you  using?

Have you double-checked your permissions?

Are you  seeing any sort of error message when the import fails?

Can you confirm whether you're seeing ‘+’ button for import?

 

Let me know what you find. 

 

Sue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines