Capture stopped syncing on Android

[DancingGoat]

I'm not having any luck getting Capture to sync to my libraries and I've tried all of the suggestions in other posts (at least the ones I could figure out). 

I don't see any of my new patterns or shapes in my cloud when I log in, so they're just not saving to the cloud for some reason. 

I've tried forced syncing, open in Photoshop/Illustrator, logging in and out, restarting...

If there's anything I'm missing or someone has a solution I would be ecstatic!

Thanks,

Lisa

[Nishant Rai]

Hi,

Sorry to hear you are facing issues while using the Capture app. In order to solve this issue, I would like to figure out what is happening.

Since you have already tried some of the steps below, just check if any of the below steps is missing  -

* Check if you have the latest Capture app installed.

* Log in to Adobe Creative Cloud with the same account you are using on the Capture android app.

* When you log in to Adobe Creative Cloud can you see any of your Capture libraries?

* Check your wifi/data connection; use your mobile browser (on the same device) to navigate to any site that isn't cached.

* Try forcing sync in the problem library; swipe/pull down from top to bottom in the library that won't sync. Then try logging in to Adobe Creative Cloud to see if your wok has synced.

* If the above steps don't solve the issue, can you check if syncing is blocked for the newly created shapes/patterns in the problem library as well as in the new library?

* Do you see any blank shape/pattern(while/grey) thumbnail in your library? 

* Since when you are not seeing the newly created assets?

Let me know how things are going.

Nishant.

[DancingGoat]

Hi Nishant,

Thanks for your quick reply.

The last Capture update was on the 6th - I'm running 7.1.3

I logged in with the same account - I see my libraries, but the newest items haven't synced (and these go back a few months - I really don't know exactly when syncing stopped happening)

My wifi is good, my cache dumps every time I close the browser.

I've forced sync numerous times and logged in and out numerous times.

How would I check to see whether sync is blocked? I've looked in preferences and don't see an option for that. I DO see an option to save the original photo to the device, which is on (and not sure where they're being saved because I can't find them...)

I see no blank shapes or patterns in the library

I can't really determine when the syncing stopped - the nearest I can tell is several months ago. I thought they were saving and syncing and I didn't realize they weren't until I tried using a couple of new ones I did this morning.

Thanks,

Lisa

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Hi Lisa,

Sorry that the given steps didn't solve your issue. The team is currently looking into the issue, will update you once it's fixed.

Thanks,

Nishant

[innersourcetherapy]

I am having the same problem.