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New Participant
August 5, 2022
Question

Adobe color library

  • August 5, 2022
  • 4 replies
  • 690 views

My Adobe color library suddenly disapaird. When I create a new library, it shows up in my library in Illustrator, but not in Color?

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    4 replies

    Adobe Employee
    August 10, 2022

    We'll be attempting to repair all of these today. Please stay tuned. I will follow up with everyone in this thread if unresolved by end of day.

    Adobe Employee
    August 11, 2022

    Hi Everyone. The issue should have been fixed since yesterday.

    New Participant
    August 19, 2022

    Im still with the same problem. Cant creat or save a new library

    rob day
    Community Expert
    August 9, 2022

    What browser are you using? Have you tried a different browser?

    Cédric Poquelin
    New Participant
    August 9, 2022

    Hello. Google chrome. No i did not but i will

    Cédric Poquelin
    New Participant
    August 9, 2022

    Hello, i have the same problem

    rob day
    Community Expert
    August 6, 2022

    Hi @Veslemøy5EF8 , Are you sure you are logged into the same CC acount in both Illustrator and the color.adobe.com site?

     

    New Participant
    August 7, 2022
    ADOBE COLOR







    Hi, Thanks for helping out!

    Yes! I am - I just checked.

    When I click into my library, it is sorted on “last changed”, and not
    possible to change to sort on name, and this message is showing :



    (Translated) You do not own any color themes or gradients

    Create beautiful color themes and gradients that you can use in Adobe
    products.

    Create a color theme and gradient.



    My older libraries are gone, only some tests libraries from the past days
    are showing. In Illustrator and InDesign, both my older and new test library
    show up.





    ADOBE STOCK



    In my account, all of my libraries are gone. When I chose an image I have to
    create a new library because none of my already created libraries are
    showing, they are missing.

    When I click on my blue’ish user icon, my resources and license history is
    still there, but the images saved in license history are listed by date, not
    library.



    My old and new stock libraries shows up in Illustrator and InDesign, but not
    in my Adobe stock account.









    So, my Adobe color and stock account are not working as they should



    Best,

    Veslemøy
    brunopiresneh
    New Participant
    August 9, 2022

    Eu estou com o mesmo problema, minha biblioteca desapareceu, com todas minhas paletas, nao consigo alterar a cor de uma paleta ja criada antiga, sendo que nao apaguei em momento algum nenhuma de minhas bibliotecas antigas. Estou com exatamente os mesmos problemas que você.