Hi everybody!
I've been having these issues with the https://color.adobe.com/ website for a long time now:
-The "libraries" tab show "You don't own any color themes and gradients" when I indeed to have a lot.
-The "trends" tab doesn't loads and shows the loading wheel forever.
-My profile pic appears empty.
I already tried cleaning the caché, signing out and then signing in again but nothing works.
I reported this to Adobe last year, they said that they could try to see what was wrong with the site if I got a subscription and that it was mostly related to that which I think, in my honest opinion, it doesn't.
No matter how many times I said things like "I have no subscription, I've never had one." "I literally just use to site to create and save color palettes." "This is not related to any app." "This is indeed an Adobe site, it's on the URL" it seems that not only they couldn't comprehend what I was talking about but that they didn't know Adobe Colors existed in the first place. They even called me to try to fix the issue and the guy on the phone sounded clueless.
After around 2 weeks of "moving this issue to another team" the final person I talked to let me know that they have no idea what's going on, they don't know how to fix it, they don't know who's responsible for https://color.adobe.com/, they don't even know the website and that it's none of their business.
After around 2 months the issue got magically solved by itself but it appeared again a week ago so I contacted Adobe again and recevied the exact same answer and fold me to post the issue here, which is my last hope so, has anybody been experiencing this too?
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