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1

Error message when accessing https://contentauthenticity.adobe.com/apply

New Here ,
May 07, 2025 May 07, 2025

Hello,

 

when I try to enter into Apply to create Content Credentials I get the error message below.

I am working with Windows 11, Chrome Version 136.0.7103.93 (Official Build) (64-bit) (latest).

I have tried disabling all Chrome extensions, same result.

 

ACA not working.pngexpand image

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Content Credentials
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Community Expert ,
May 13, 2025 May 13, 2025

@mateo_25 

 

Try another browser.

 

What are your computer specs?

janee_0-1747179899632.pngexpand image

 

 

Jane

 

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New Here ,
May 14, 2025 May 14, 2025

Hello Jane,

 

just tried with Firefox and Opera, same error:

 

Operaexpand imageFirefoxexpand image

 

I am using a Notebook with the following configuration:

 

Device name XXXX
Processor Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16,0 GB (15,8 GB usable)
Device ID XXXXX
Product ID 00330-52095-47126-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 24H2
Installed on ‎10/‎3/‎2025
OS build 26100.3915
Serial number XXXX
Experience Windows Feature Experience Pack 1000.26100.83.0

 

It is quite odd, the message would make sense if you were trying to access from a mobile phone, and it instructs you to access through a computer.

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Community Expert ,
May 14, 2025 May 14, 2025

 

@mheras are you the same user as @mateo_25 with two Adobe IDs, or a different user jumping in on this thread?

 

Jane

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New Here ,
May 14, 2025 May 14, 2025
LATEST

Jane,

 

sorry about the confussion. I use both accounts and I get the same errors on both.

 

MH

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