New Participant

Answered

Error message when accessing https://contentauthenticity.adobe.com/apply

Forum|Forum|8 months ago
May 7, 2025
2 replies
422 views

Hello,

when I try to enter into Apply to create Content Credentials I get the error message below.

I am working with Windows 11, Chrome Version 136.0.7103.93 (Official Build) (64-bit) (latest).

I have tried disabling all Chrome extensions, same result.

Content Credentials

Correct answer mheras

It is working fine now.

Thanks

N

noga_

Adobe Employee

Hi MH, are you still experiencing this issue?

M

mherasCorrect answer

New Participant

It is working fine now.

Thanks

jane-e

Braniac

@mateo_25

Try another browser.

What are your computer specs?

Jane

M

mheras

New Participant

Hello Jane,

just tried with Firefox and Opera, same error:

I am using a Notebook with the following configuration:

Device name XXXX
Processor Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16,0 GB (15,8 GB usable)
Device ID XXXXX
Product ID 00330-52095-47126-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 24H2
Installed on ‎10/‎3/‎2025
OS build 26100.3915
Serial number XXXX
Experience Windows Feature Experience Pack 1000.26100.83.0

It is quite odd, the message would make sense if you were trying to access from a mobile phone, and it instructs you to access through a computer.

jane-e

Braniac

@mheras are you the same user as @mateo_25 with two Adobe IDs, or a different user jumping in on this thread?

Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded