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Issue with Adobe Express Embedded in iFrame - Save Button Missing and Error on Insert

Community Beginner ,
Jul 02, 2024 Jul 02, 2024

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Hello Adobe Support Team,

I am experiencing an issue with Adobe Express embedded in an iframe on my website. When I use the custom function to create content, the entire Adobe Express interface loads correctly within the iframe. However, when I try to save my work, the save button is missing, and the only available option is the insert button. Unfortunately, the insert button does not work and results in an error. The iframe then closes unexpectedly.

Here are the details of the error message that appears in the console:

 

m-web-209a6e62.js:1 unhandledRejection event emitted: Failed to execute 'createImageData' on 'CanvasRenderingContext2D': The source height is zero or not a number. DOMException: Failed to execute 'createImageData' on 'CanvasRenderingContext2D': The source height is zero or not a number.

Steps to Reproduce:

  1. Embed Adobe Express in an iframe on a webpage.
  2. Use the custom function to create content within the iframe.
  3. Attempt to save the created content.
  4. Observe that the save button is missing and only the insert button is available.
  5. Click the insert button, which triggers the error and closes the iframe.

Expected Behavior:

  • The save button should be available and functional.
  • The insert button should work without causing an error.
  • The iframe should not close unexpectedly.
Bug Unresolved
TOPICS
Error

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