Full-Size Editor Integration: Error Occurs After Login

[yamat47]

Hello Adobe Express Community,

I am integrating Adobe Express into a Ruby on Rails application and have encountered an issue while implementing the full-size editor. Here are the details of my setup and the problem:

1. Integration Context:

• I am embedding Adobe Express into the application using client-side JavaScript.
• I have obtained an API key and followed the demo code provided in the documentation.

2. Issue Description:

• The integration works correctly when the user is not logged into Adobe.
• However, when attempting to save a design, the user is prompted to log in. After logging in, the following error appears:

An unexpected error has occurred. Please try refreshing the page or return to the home screen.

UUID: b453c2e8-36b5-45cc-bcdb-d728df914904

3. Environment Details:

• Operating System: macOS
• Browsers Tested: Safari, Chrome

Has anyone faced a similar issue, or is there guidance on debugging this specific error? Any help or pointers to resolve this would be greatly appreciated.

[Nimitha_J]

hi @yamat47 , 

Check our guide to read further on how to get an API key 
Once you have the API key, please use our Getting Started with the Adobe Express Embed SDK tutorial to integrate it. 

If you have already created an API key that does not work, please send it to my email, njalal@adobe.com, so that I can investigate this issue further.

Also, mention which step of the Getting Started with the Adobe Express Embed SDK tutorial you cannot proceed with.

[yamat47 · Accepted solution]

Hello everyone,

I wanted to provide an update regarding the issue I mentioned earlier.

It turns out the problem was related to the AppName used during the integration.
Initially, I had included non-alphanumeric characters (specifically, Japanese characters) in the AppName.

After changing the AppName to a combination of alphanumeric characters and hyphens,
the issue was resolved, and everything started working as expected.

Thank you for your time, and I hope this information helps others who might encounter a similar issue!