text to vector is error

[ruigafa_6638]

text to vector is mostly " something is wrong please try again" not good , for the next month i will not continue subscribe to firefly, wasted my time and money not worth it

[droopydog500]

Hello @ruigafa_6638,

Thank you for your message. 

Can you try another browser as a test and see if it works in that browser?  What OS and browser are you using?

Thanks,
    droopy

[ruigafa_6638]

i use opera  and chrome, on windows 10 i even try it on incognito the result is same

 

[Kartika Rawat]

Hi ruigafa_6638!

Sorry about the trouble. Could you try clearing cache files and see if that helps? However, before doing it please make sure your old favorites are in the Creative Cloud library.  I tried your prompt and able to generate vectors.

Let us know if you have any questions.

Thanks, 

^KR

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