Welcome to the community

The company I work for has added the standard Firefly to the account and I have 25 credits but when I try to use it, I get the "Can't Access" message.

Have added Firefly standard but it won’t let me use it.

40 minutes ago

Gothic_SquatchParticipant

Its been happening over night through today where when i try to generate an image I instantly get the "Whoa there, speed racer!" message. Ive waited over 12h now. Ive tried resetting everything, I have cleared my cache & cookies. nothings fixing it.

Whatever Happened, It Has Now Gone Back To Normal The Moment I Posted This. IGNORE THIS (Now Irrelevant)

1 hour ago

Tonino37Participant

Continuamente me da error en las imagenes para generar un vídeo, y he pedido una semana gratis antes de abonar la licencia, y si me sigue dando error voy a anular la mismaOpen for Voting

He intentado crear tres vídeos, y en todos me ha dado error.

1

agentAParticipant

I cannot save PNg nor Jpeg files even though I press export as... or click on download. nothing is saved

I am experiencing a critical issue with the Firefly board. After several hours of work, the 'Save' button is unresponsive. I am unable to export my project as a JPEG or PNG. Additionally, the PDF export is completely broken—the output is fragmented i

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Wolfgang35859945nz5oKnown Participant

Auflösung Firefly 5 zu gering

Was ist mit der Auflösung in Firefly 5 passiert ? Gestern konnte ich im Format 16:9 noch die volle Auflösung (2688 x 1536) generieren. Seit heute gibt es ein Auswahlfeld (1k oder 2k) , aber das Bild wird nur noch 1344 x 768 klein generiert. Mit so ei

T_R_SParticipant

Firefly generated image gets rejected

I am using an image created by Firefly then I get this error to continue the same shot We can't process this prompt because the reference imagedoesn't meet our User Guidelines. You can upload another image and try again. How can you reject your own i

QloudquestParticipant

Firefly will not create or let me export an image with a 300 DPI?

There are no export options for images Firefly creates. I asked Firefly to create an image with 300 DPI and it wont comply. How do I get export options that are correct so I can use the image in photoshop or illustrator?

hendy_5450Inspiring

is there a way to ask firefly (or any other adobe app) for suggestions on how to go about a specific design?for example: font, layout suggestions...

T_R_SParticipant

videos are only 5 seconds long

Firefly only generates videos 5 sends long I can;t see how to make 20 second videos

5 hours ago

Sandra EscalonaParticipant

en Firefly no carga mis imagenes para generar un videoOpen for Voting

El firefly no carga mis imágenes base desde mi computadora para generar un video

1

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Wolfgang35859945nz5oKnown Participant

Auflösung Firefly 5 zu gering

Was ist mit der Auflösung in Firefly 5 passiert ? Gestern konnte ich im Format 16:9 noch die volle Auflösung (2688 x 1536) generieren. Seit heute gibt es ein Auswahlfeld (1k oder 2k) , aber das Bild wird nur noch 1344 x 768 klein generiert. Mit so ei

hendy_5450Inspiring

is there a way to ask firefly (or any other adobe app) for suggestions on how to go about a specific design?for example: font, layout suggestions...

Rapha.BerdParticipant

Gerou 7 imagens de uma fez, sendo que enviei apenas uma vez, e descontou meus créditos.

nightmareangel31Participant

Images are not downloading at 2k even though I've selected it to generate images.

All of a sudden images stopped downloading at 2k even though I’ve selected it in the menu.

02

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Liam23681790ma9rParticipant

When generating images through second-party models the credits get deducted from the account, even if the image isn't generated and an error message is returned instead.

Very often Gemini will give an error instead of an image. The credits get spent, regardless of whether it returns an error or an image. I expect to receive an image, or not be charged if there’s an error. The failure rate is well above 80%.

7 hours ago

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Stan The BrandParticipant

In the middle of the track created by music generated the tracks skip or glitch.

Generate soundtrack (beta) In the middle of the track created by music generated the tracks skip or glitch.

21

9 hours ago

Joaquin22998990dsnwParticipant

Necesito que me devuelvan todos los creditos de generaciones que dan error. "Ha habido un problema Inténtalo de nuevo más tarde." No se genera nada y me cobran. NO LO ACEPTO.

10 hours ago

TLG CYLNParticipating Frequently

unhappy

"A few days ago, I purchased the AI to create 8-second videos. The first three were free, and I was able to create one paid 8-second video. However, despite trying at different times over the past few days, I haven’t been able to create any more vide

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11 hours ago

jimo1951Participant

Confused about reset dates

I started a Firefly Standard account on Dec 4th 2025, then to increase the amount of Gen credits I added a Pro account on Dec 22nd.When I check my remaining credits (which is a pain in itself because it always says “unable to load selection” and I ha

21

12 hours ago

CRVPROVENCALEParticipant

Firefly Charger une autre image Cette image inclut des Content Credentials qui empêchent son utilisation avec des fonctionnalités d’IA générative

Bonjour,Je dispose d’un compte entreprise avec toutes les application et avec Firefly dans mon abonnement : Le problème est que je n’arrive pas, lors d’une création de vidéo avec une image de référence, à insérer mon image de référence car ce message

371

16 hours ago

Tonino37Participant

Continuamente me da error en las imagenes para generar un vídeo, y he pedido una semana gratis antes de abonar la licencia, y si me sigue dando error voy a anular la mismaOpen for Voting

He intentado crear tres vídeos, y en todos me ha dado error.

1

Sandra EscalonaParticipant

en Firefly no carga mis imagenes para generar un videoOpen for Voting

El firefly no carga mis imágenes base desde mi computadora para generar un video

1

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andrewl97447952Participant

If we are offered 5 complementary credits it would be good to have have that actually generate somethingOpen for Voting

I’ve only just started using Firefly so its good to try it out. If we are able to have 5 complementary generations then it would be good to have 5 that actually generate a result. It’s a shame there’s no additional benefits to a current subscriber t

1

Robert McDanielsAdobe Employee

Aspect aware crop, resize, or pad for Firefly Workflow.Open for Voting

Add dimension options to the crop, resize, and pad functions that allow the user to select the action to be applicable to only vertical or horizontal layout images. Also add left, right, top, bottom options to crop, pad, and expand so changes are not

1

31

2 days ago

curious_Eagle5C09Participant

please add 4K resolution to Nano banana pro modelOpen for Voting

please add 4K resolution to Nano banana pro model

0

41

2 days ago

OliveiraPedroParticipant

URL Node for Boards (Embedded Links & Live Previews)Open for Voting

Introduce a “URL Node” for Boards that allows users to paste external links and instantly turn them into interactive, content-aware nodes. These nodes would intelligently adapt based on the URL type—music, articles, videos, or other supported service

1

131

2 days ago

Tobipred1608Participant

subnauticaOpen for Voting

a reaper leviathan eats a sandshark

1

101

Natalia32124298c0p9Participant

generar videos con veo 3.1 fast siempre da errores. que está pasando?Open for Voting

Intento generar vídeos con Veo 3.1 fast a partir de varias imágenes, que no infringen ninguna regla, son animaciones simples y no puedo porque sale que ha ocurrido un error. Cuando intento animar las mismas imágenes con gemini o flow, pongo la misma

3

71

Bastien GUILHOTParticipant

Je n'arrive plus à générer des vidéosOpen for Voting

Bonjour, j’essai de générer des vidéos à partir d’image. C’est pourquoi j’ai souscrit à l’abondement. Cependant cela fait 3 jours que je n’arrive pas à générer de vidéo. A la fin du chargement, cela me dit “problème survenu, veuillez réessayer ultéri

1

81

MahmoudAfifyParticipant

I Think We need to search at the content from the community to help us reach our objects fasterOpen for Voting

i think we need to add search bar in the content from the community because at many times i have a specific idea about special object and i need to find how community use this object in their designs instead of browsing in all the content

3

201

B MacBrideParticipant

The company I work for has added the standard Firefly to the account and I have 25 credits but when I try to use it, I get the "Can't Access" message.

Have added Firefly standard but it won’t let me use it.

40 minutes ago

Gothic_SquatchParticipant

Its been happening over night through today where when i try to generate an image I instantly get the "Whoa there, speed racer!" message. Ive waited over 12h now. Ive tried resetting everything, I have cleared my cache & cookies. nothings fixing it.

Whatever Happened, It Has Now Gone Back To Normal The Moment I Posted This. IGNORE THIS (Now Irrelevant)

1 hour ago

agentAParticipant

I cannot save PNg nor Jpeg files even though I press export as... or click on download. nothing is saved

I am experiencing a critical issue with the Firefly board. After several hours of work, the 'Save' button is unresponsive. I am unable to export my project as a JPEG or PNG. Additionally, the PDF export is completely broken—the output is fragmented i

T_R_SParticipant

Firefly generated image gets rejected

I am using an image created by Firefly then I get this error to continue the same shot We can't process this prompt because the reference imagedoesn't meet our User Guidelines. You can upload another image and try again. How can you reject your own i

T_R_SParticipant

videos are only 5 seconds long

Firefly only generates videos 5 sends long I can;t see how to make 20 second videos

5 hours ago

dani_jiParticipant

Something Went Wrong, and credits were deducted.

I have been generating videos using Veo 3.1 and Veo 3.1 Fast for the past week, and there have been multiple times where I’ve encountered the “Something Went Wrong” screen, and so many of my credits have ended up being consumed despite no generation

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7 hours ago

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Sreenath28669505qy3nParticipant

i am Using a paid version of Firefly with 6000 credit, i am constantly getting the notification that "Our servers are melting" while generating ?? What is the purpose of Paid version if the error coming constantly

i am Using a paid version of Firefly with 6000 credit, i am constantly getting the notification that "Our servers are melting" while generating ?? What is the purpose of Paid version if the error coming constantly!!!

02

9 hours ago

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Talip AytacParticipant

"Something went wrong, Please try again later" while generating images/videos (Ray3)

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do? version - firefly image 4.0 platform - tahoma 26.01

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11 hours ago

Ifele chinonsoParticipant