Seedance 2.0 Video Generation Failures Under Investigation
Hello everyone,
We've received reports from multiple users experiencing issues with Seedance 2.0, where video generations fail immediately and display the error:
"Something went wrong. Please try again later."
Users have reported that the issue occurs across different prompts and workflows, and in some cases appears to be specific to Seedance 2.0 video generation.
As a first step, please try running the generation again in an Incognito/Private browser window and let us know if the issue is resolved.
The product team is aware of these reports and is currently investigating. To help us identify the root cause and determine whether there are common patterns among affected users, we'd appreciate your help in gathering some additional information.
If the issue persists, please share the following:
- A screenshot of the entire Firefly window showing the error (please remove any personal information before sharing)
- Your operating system and version (Windows/macOS)
- Browser and browser version
- Whether you're using an Individual, Teams, or Enterprise account
- The prompt used when the issue occurred
- The reference image(s) used
- The number of reference images and frames added
- Reference image file types and sizes
- Generation settings, including:
- Aspect ratio
- Resolution
- Duration
- Any other custom settings applied
- Whether the issue also occurs:
- Without reference images
- In a different browser
- If possible, a short screen recording showing the workflow and where the error occurs
Thank you to everyone who has reported this issue and shared details so far. The information above will help our engineering team investigate more effectively and determine what's causing these failures.
We appreciate your patience and will share updates as they become available.
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