Bug Reports

Guten Tag, ich habe jetzt schon 8 mal versucht ein KI Avatart Video zu generieren und jedes mal bricht er ab und ich soll mich beim Support melden, warum geht das nicht?

У мене питання чому я сплачував але не отримував можливості генерувати як ви знімали з мене гроші якщо в моєму регіоні немає доступу до генерацій?Мені надоїло чекати коли налагодиться ця проблема і вписався від додаткового придбання генерацій але мій тариф дозволяє без коштовну генерацію = питання чим наш регіон вам недовподоби? 

I selected generate an image from text. So I submitted the following text and got error messages. Was I charged for this? If so, I want my credits back (refunded). Dr. B

All day, and yes, I mean ALL DAY. The same error reporting generation failure. This is discusting that I am being charge my hard earned money for a service that dose not work at all. Multiple diferent first frame references in combination with multiplu veriations of text prompts generated ZERO footage at all. 

I asked it as an edit, to add in sound effects. I charge me but didn’t add the effects.

 estou tentando usar o topaz para escalar um vídeo, cliquei em gerar, mas ele não gera, apenas consome créditos

Hi, my premium credits keeps on getting deducted when trying to generate video using Veo 3.1 Fast. But the generation keeps on failing, I am sure you will see this on my account. Please advise.

Gave a job in production and 1 file got completed. Rest of the 92 files didnt get completed due to internal server error and all onf my credits got eating up. Will it be possible to get back those credits amd how to avoid this error?

The image generagtion and video genreation does not function with Nanao Banana and VEO. It always says try it later. I have planty credit, and it was working today, but now stoped to da anything

Firefly pro user. it keeps happening randomly with no further context. this is ridiculous

For the past 30 mins, all of the models are throwing me this message : “Something went wrongPlease try again later.” Tried different browsers and clearing cache, as well as with different images/prompts. Same issue. 

The image is created but won't download to phone a red box comes up.   Can't download from the history either

I have been using veo 3.1 engine for video generation, but it is showing generating from an hour, last time also same thing happened and i cancel it, and my credits got deducted and feels like a scam. everytime same thing is happening.

I’m not pleased with this program.  Gemini is much better than this

my generation is stuck for half an hour and it doesnt cancel. please refund my credits aswell please

I would like to provide some constructive feedback regarding the current workflow for generating AI videos in Adobe Firefly. I am a regular user of Adobe products and have always appreciated the quality and innovation you bring to creative tools. However, the way Firefly handles credit usage for video generation is causing significant frustration—not just for me, but for many users raising similar concerns.At the moment, Firefly requires users to spend credits before they can see what the generated AI video looks like. This means we are asked to pay in advance without knowing whether the end result will be usable, relevant, or even close to what we requested.To put it simply, this feels like being asked to buy a car without knowing what model, colour, or condition it will arrive in. The outcome can vary widely, and there is no opportunity to judge quality before credits are consumed.While I understand that AI generation has inherent costs, this approach creates a very real risk:Adobe m

Ich kann das bild generieren, aber leider nicht mehr speichern, hab alles achon probiert was mir die ki vorgeschlagen hat, aber der fehler ist immer noch da. Deshalb schreib ich jetzt den Kundendienst an 

I receive a notification saying I no longer have access to the free Firefly plan due to misuse. Is there any way to fix this?

I use Firefly on Android. All of a sudden I can't download AI content through the Android app. I have to use the browser. What happened to the Android app?

After giving reference uploads and also suitable prompts the generation is not happening.

Não consigo salvar as imagens geradas. Dá erro e pede pra tentar novamente e nunca funciona.

Added title at bottom with out me asking and has noting to do with this photo . I told it to only add the Name of the person and nothing else