Bug Reports

i did not receive full 2250 credits on 6/17. on 6/19 there were only 250 credits. I had not used Firefly recently

I was trying to generate images in Firefly and it just didn´t do anything until I realized it says “Get Credits” at the top of the page which means I´m supposedly out of credits but I have unlimited access and I checked my account and it says i still have 4000 credits, so I should have no problem but I do. I already cleaned history and caché on my browser, I already signed out from adobe sites and the Creative Cloud Desktop app so it would recognize my account settings but when I signed back in, same thing happened. I am paying a monthly plan and it´s not ok that I cannot use the tools when I need to! Please help me resolve this issue. 

Intente 2 veces generar un video en firefly con el modelo kling 3.0, las dos veces quedo en un bucle infinito generando, en archivos aparece la generacion pero no me deja ni verla ni descargarla porque me tira un error, todas las demas generaciones si me deja, y los creditos me los desconto igual

tried multiple times to generate video using exact reference pics - would not work

not working 

When using nano banana pro or nano banana 2 I get this error, I have been waiting for many hours for it to be fixed but nothing, I need help

When I'm logged in, it throws an error. But when I log out, it generates the image fine. The problem only occurs with external models.I cleared my browser's cache, tried it in incognito mode, other browser but nothing worked.  

Payment Issue payment issue as described

Subject: Adobe Firefly Creative Production – Job Log Refreshing AutomaticallyDear Adobe Support Team,I am experiencing an issue in Adobe Firefly Creative Production.Problem:The Job Log page refreshes automatically and continuously. Because of the automatic refresh, I am unable to open, view, or inspect individual job details. The page keeps reloading before any action can be completed.Expected Behavior:The Job Log should remain stable and allow users to open and review job details without refreshing unexpectedly.Actual Behavior:The Job Log refreshes automatically, preventing access to job information and making it impossible to monitor completed or running jobs.Impact:This issue is affecting workflow monitoring and troubleshooting, as job details cannot be accessed.Please investigate and advise on a solution.Thank you.

Reoccuring error of “Something went wrong” in all engines besides Adobe models

I am trying to see the pricing plans for adobe firefly but they show prices in EUR instead of USD. I am located in the United States, so this is rather strange.

I am subscribed to the monthly plan. However, after generating 2–4 videos, every subsequent attempt fails with a "Video failed to generate" error. I have been experiencing this issue consistently for several days. Please investigate and resolve this issue as soon as possible. Thank you.

whenever i try to generate video on kling 3.0 omni model im unable to generate. it is good that i didnt bought the subscription or else my work would have come to end because of no proper customer support available.

It's even difficult to lodge a complaint ! smh , I can't even uploaded files without resizing them . So time consumingThe images I uploaded were not used in the prompt and I lost 1000 credits , it has happened previously but I thought the issue would be resolved by now, I really irritated because I feel as though I am being robbed every time I use Adobe Firefly , It started off as an ok app now its slowly declining into a ball of stress 

i will write a prompt, it will use my credits and then take a while but no generation shows and its back to the main screen to generate an image while deducting my credits. When it finally creates an image there are issues following prompts like writing the exact text. There will be missing words, spelling and grammar issues and it will not fix it, just generate the same photo over and over while using my credits. 

I've been using Nano Banana Pro, and the loss of quality is noticeable. Furthermore, I'm uploading photos of a new product, and the AI ​​is using images from previous versions without generating new results, as if it were recycling images from its history. 

When I try to ‘create’ a video with firefly your system says ‘you don’t have administrative rights’ or something to that effect.

i created a video using an image. one of night time and one of day time. night video was very smooth, daytime videos are lagging, can see some issue. happening with all day videos. frames issue i think

Dark mode UI in Firefly Production fails. When changing to Dark Mode under my Adobe account preferences, this renders all menu UI items unreadable.