Bug Reports

I’m trying to generate videos in Firefly using the Kling 3.0 model, but it keeps failing even though my prompts do not include any violent, sexual, or inappropriate content.The prompts are very simple — usually just describing the character, the action, and the camera shot — but I repeatedly get the following error message:“Can’t load. We can’t display the generated video. You can edit and try again.”When I use other models, such as Veo 3 Fast, the same kind of prompts generate without any issue. However, with Kling 3.0, the generation fails whether I write a very short prompt or a longer, more detailed one.Sometimes, the video does generate successfully with a certain prompt, but I have not been able to figure out why that specific prompt works while others fail. I have spent several days trying different prompt styles, but the results feel inconsistent and unpredictable.Is Kling 3.0 supposed to have very strict prompt limitations inside Firefly, or could this be a server-side or mode

Just cant use Firefly second day in. a row. Every time its writing about some error. 

It looks like you solved this 4 months ago, but I’m re-opening the issue because it stands today. 

我打开网站没有显示seedance2.0模型

the screen is always blank and i am unable to see the images at all.

Hello Adobe team,Over the past days and weeks, Firefly Picture Generation has become almost unusable.The web interface frequently stops responding. Mouse clicks are often ignored, input fields don't react reliably, and menus either fail to open or stop responding. Simple tasks often require multiple attempts, and sometimes it is impossible to continue working.Before contacting you, I performed the usual troubleshooting steps:Cleared the browser cache Tested in Firefox and Chrome Disabled ad blockers and browser extensionsThe behavior remains exactly the same.I therefore believe the problem is related to the current Firefly web interface rather than my local system.Could you please check whether there are any known issues or recent changes affecting Firefly Picture Generation?Kind regards,

firefly takes my credits but generates nothing. The generation process freezes, doesn't create any images, and the credits disappear. This has been going on for a long time. For longer time i can't upload reference images either. What happened?

I uploaded an image to edit with a prompt.  entered the prompt, selected an available generator, clicked generate, and got nothing .. just an exclamation point in the lower boxes.  Tried again with different generator and it did same thing.

Olá, sou assinante do plano Premium e meu plano informa que tenho acesso ilimitado ao Ray.Porém, enquanto eu estava gerando vídeos utilizando o Ray 3.14, percebi que as gerações estavam consumindo meus créditos. Depois de algumas gerações, todos os créditos disponíveis na minha conta foram consumidos e agora, quando tento gerar novos vídeos, aparece uma mensagem informando que preciso obter mais créditos.Anexei uma imagem que demonstra exatamente a configuração que estou utilizando: Ray 3.14, Widescreen, 1080p, duração de 5 segundos. Na própria interface aparece claramente a informação de “acesso ilimitado” para essa geração.Portanto, não entendo por que essas gerações estão consumindo meus créditos, já que estou utilizando uma configuração que a própria plataforma identifica como incluída no meu acesso ilimitado.Além de ter ficado impossibilitado de continuar utilizando as gerações que deveriam ser ilimitadas, todos os créditos que eu possuía anteriormente também foram consumidos.Gost

no puedo acceder a elementos previamente generados. y despues de generar otro proyecto no me muestra nada pero toma mis creditos

Ich habe drei Fotos und ein Video erstellen lassen. Die verbrauchten credits wurden eindeutig zu meinen Ungunsten falsch abgerechnet. 

Quand on lance la génération vidéo AI avec Kling3.0, les vidéos se lancent en chargement mais n’apparaissent pas après générations, mais consomment les crédits. Alors j’aimerais que ça se règle. Peut-être que c’est ce modèle AI qui bug, alors je demande le retour de mes crédits AI. Merci

not getting proper responses after generating images and video

Under video section, the edit video tab doesnt work. It loops back to main page.

une fois sur l’outil génération de vidéo, toute la page bug je ne peu accéder a rien, ni même charger une image.

I am trying to use Generate Music with another video, but it still showing my previous video and I cant delete it or start fresh

I asked for a correction. the man in the frame had three hands. I got the same frame again for 20 credits and then I asked to have a new frame with a new reference to correction the error, and it gave me the same frame again with a man with three hands

Adobe Firefly is completely unusable for me. None of the image or video generation features work, and I also can't edit anything. All the buttons are disabled or completely unclickable. I can't click Generate, Edit, Create, or any other action—nothing responds at all. I've tried refreshing the page, logging in again, and using different browsers, but the problem persists. Please check if there's an issue with my account or if this is a service problem.

I have been trying to generate images since yesterday, but every attempt immediately displays the error message “Something went wrong.”The issue has persisted despite trying multiple times and is preventing me from completing several pending tasks. Please investigate and resolve this issue as soon as possible.Kindly let me know whether you need any additional information, such as screenshots, browser details, or account information, to diagnose the problem.

Its show error message and my points where gone. I didn’t get my points back after refreshing. I have to wait for one week to get back my 250 points.

here is what i put. (i want to use picture 1 for background. i want to use pictures 2 and 3 remove all green screen and merge so that me and the dog are in front of the car in picture 1. proportioned reality with picture 2 standing 6 feet tall full body feet on the floor in front of the driver door and the dog, picture 3 next to me feet on the floor looking up at me. the dog is 12 inches tall on all 4 feet) and it didn't put the dog at all. didn’t put me full view made me closer i never said that. i am taking up credits with these frustrating errors. also the chat feature does not show up every time i could really use it. i understand AI is new technology and there will be issues, but i am fairly quick at mastering new tech, my problem is i am on a very low budget. I am hoping to earn more by using your product. thank you for your time.  

I'm reaching out regarding a recurring issue I've been experiencing with video generation using the Kling engine on Firefly.In the past hour, two separate video generations got stuck during processing — one for over 30 minutes — and never completed. The videos do not appear in my history, yet the credits were deducted from my account in both cases.This has happened to me multiple times before, and it's becoming a serious problem that's affecting my workflow and wasting my credits.I would appreciate it if you could:1. Refund the credits lost for both failed generations2. Look into this bug so it doesn't keep happeningPlease let me know if you need any additional information.Thank you

Trying to alter or color photo. Keeps saying something went wrong. 

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