Bug Reports

When I try to generate text to video using Ray 3.14 it says Something went wrongPlease try again later.

It’s been several days that I can’t make any progress with my project, I thought it was temporary but apparently it is not. I’ve had no such issue before Friday May 29, 2026. It is May 31, 2026, and still unresolved. Looking to get in touch with an associate at Adobe. But if anyone has any clue of what’s goign on in the meantime, please let me know. Both my computer and browser are up-to-date on my end. Occasionally it generates something, but then, it just has me wait for a really long time, until it gives me an error message.

When generating a video using Firefly AI assistant, it generates the video and then it wont load. It shows an error sign. Even when you ask the assistant to share a link to the video, it would do so, but the video wont load. Even if you download the video it would be 0 bytes. The workaround to this is to close the window and reopen it. If it doesnt work once or twice, third time is the charm. But this is a constant recurring bug that needs to be fixed. This bug is only for generated videos as images and voiceovers work just fine each time.  

pedi para criar um video com o kling e o video não foi gerado mas os créditos foram retirados. 

I am creating an animated video that contains an analog clock.  But the clocks keep getting created with 4 hands, not 3.  When I use AI to edit the clock requesting the extra hour hand to be removed, the video gets re-created, I get charged the animation points but the clock remains the same!

while I was generating a video, first frame option is showing but last frame option is not clicking to take image, also while i just generate it from first frame, it takes another by self and generate something different

I have been generating videos using Veo 3.1 and Veo 3.1 Fast for the past week, and there have been multiple times where I’ve encountered the “Something Went Wrong” screen, and so many of my credits have ended up being consumed despite no generation of the video. This credit deduction system really needs a fix, you guys should deduct it only AFTER a generated video has played. Not cool at all, feels like being robbed.

I am experiencing an issue where the “Generate” button is disabled and cannot be clicked while using Adobe Firefly.This issue is blocking my workflow, as I am unable to generate content despite following the standard steps. Kindly investigate and advise on a resolution. Thank you.Best regards,Hemant Sutar

all of my credits were burned to create images that i didnt even ask for. i wanted to revert back to previous version and instead firefly created a new image with people who werent even in my source photo. and the rest of the images skin was auto smoothened and faces were completely unrecognizeable

I fed your machine prompts that normally work when using the models you claim to have in house yet get no result or minor results when put to use. some of them at a very large credit requirement.

As in the pictures. Top starts correctly person handing the keys in his right hand to the person on the left, left hand.  It continues and generates the man on the left receiving the keys in his right hand. I have wrote different prompts to correct this and it continues to get it wrong.

Firelfly is the worst.  Why do I even bother to give it prompts when it does WTH it wants -  aI think every platform I have tried and that includes CapCut and other hokey jokes , are ALL BETTER THAN FIREFLY at following prompts.  Firefly is also the all time frontrunner for including unwanted surprises. I have my own creative ideas and don’t need these out of character, out of context, DOES NOT FIT THE PLAN silly ideas Firefly insists on interjecting.  its and insulting experience to use Firefly 

Here is the prompt in Firefly - Extend the existing studio backdrop seamlessly in all directions (top, bottom, left, and right). Preserve the original backdrop colors exactly as they appear: one half vibrant green and one half vibrant pink. Maintain a perfectly straight, clean vertical dividing line between the two colors with no color bleeding, blending, gradients, or transitions. The backdrop should appear as a continuous professional seamless paper background with a smooth, uniform surface, no wrinkles, folds, creases, texture variations, shadows, seams, or imperfections. Match the original lighting, color saturation, and tone precisely. The extended areas should be indistinguishable from the original backdrop and maintain a flawless studio-quality appearance.

The app has soooo many bugs. Hope you can check it and giving me back those credits that you discounted from my account even when it was your bug

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

Pretty simple really. I upload a video to firefly and type a prompt for edits to make using the edit tab under video generation. But it just says “something went wrong.” I’ve tried firefox and chrome browsers, different videos and prompts on different days. A few times it actually deducted credits but the result had zero changes from the original video. I have not been able to get this feature to work even one single time. 

I am constantly being told I am out of storage, however I have nothing in my files, nothing in my history, everything is cleared. I also generated a few image to video where I lost credits, videos show as generated but I cannot see them but credits are gone.

 I wait video generation with Sora 2 - reload my chrome tab and video gone - I can't find it anywhere and I have -250 credits - but video I don't get

Hello,I noticed that the Firefly Upscaler feature on my account is deducting 10 generative credits per upscale instead of 5.The interface clearly shows “Uses 5 credits” before running the upscale, but after processing a single image, 10 credits are deducted from my balance.I tested this multiple times with the same result.My Adobe account details:Could you please check whether this is a billing issue or explain why the actual deduction is different from the displayed cost?Thank you.