Bug Reports

I have been using veo 3.1 engine for video generation, but it is showing generating from an hour, last time also same thing happened and i cancel it, and my credits got deducted and feels like a scam. everytime same thing is happening.

In the “Video editor (beta)”, I uploaded a starting frame and an ending frame, entered a text description, then click generate.It went busy for minutes. Then when it is done, there is no video, no error message, but 400 credits are gone. Is there a way to get my credits back? This should be easily detectable (no output) on their end and should automatically return the credit.The mode used was veo 3.1.

Image was a b&w of a tribal Indian lady with a baby. They are dark and sitting on a bed.Prompt 1 was “There's a water mark down the front of the baby. Please remove it.” Result was: a coloured  photo of a white babyPrompt 2 was “There's a water mark down the front of the baby. Please remove the water mark. Keep the same people in the image, and keep it black and white.” Result was: a sleeping b&w black baby

I am reporting a major quality regression in Adobe Firefly regarding garment mockups and displacement mapping. As of today, March 29, 2026, graphics are no longer integrating into shirt textures. I’ve been using since last year ans as of last week, the results were professional-grade with perfect 3D warping and fabric blending. The issues started earlier this week. Using the same prompts, all graphics appear as flat, 'pasted-on' 2D overlays that ignore fabric folds, body contours, and natural shadows. This makes the tool unusable for professional e-commerce mockups. Please investigate the recent update to the rendering pipeline or partner model integration (Nano Banana 2) that caused this loss of displacement mapping. This is the main reason for me to be a subscriber.  Im uploading 2 files called “last week”, these are professional level mock up pictures, the work is almost perfect. And 3 files called “this week”, these reflect the work currently being done, The design does not follow

I am unable to generate any image for the past 6/7 hours. everey time i am getting the message “Whoa there, speed racer!We can't wait to generate more content for you. Please try again later.”. But that “later” is not happening. Can I trust firefly for my workflow.

every time i create an image it fills t-shirts, billbaords, flyposters with an reference image i used months ago. it’s completley destroying my credits as i have to redo every generation

Has anyone else been getting flagged for "too many generations too quickly" lately? This started about two weeks ago for me and it's happening daily now. My workflow hasn't changed at all. As someone who generates a high volume of images regularly, this is seriously disrupting my process. Would love to know if others are seeing the same thing or if this is an account-level issue.

I’m generating images and it’s taking a very long time to process. I also can’t cancel the queue, so I’m stuck 

Just one week ago i purchased a plan apx 800rs in which got 2000 credit to generate image but today it's showing no more credits. I don't believe,  I generated to much image so that 100gb totally consumed. Pls check the issue.

It says I'm out of credits in Firefly, while I am not!

For all LUMA video generation models, I get a Something Went Wrong error message.

I add the following prompt to an image that was generated in the program and I get prompt declined:“Without touching anything else in the image:1. make the antennae on the head bowed (not sharp bend like they are now). Also change their color to black2. add a thin black moustache”

I have tried many combinations, but I can not get this prompt to go through, i keep getting the error; “One or more words may not meet User Guidelines."I even just tried to type in “bunny rabbit” and got the same error, so something is wrong.

I generated a video instead of me to hear what they're saying it wasn't talking out am just seeing actions 

When exporting and image from PS and directly openning it into Firefly, the error message comes when I try to animate the image with any Luma model. I cannot animate it at all. 

I am wanted to make a simple video of a back screen with a mic lowering but the video generator keeps adding people and various items into my video even when asked to remove. Then it charges my 500 credits and I still dint get the video I was requesting to begin with. I lost all my credits for nothing

I don’t think this works at all, in firefly i am clicking the report a problem button but you take me to the feature idea page?

Ich habe noch über 2000 Credits frei. Mit Neustart, Abmelden und Neuanmelden habe auch ausprobiert. Ich mache nichts Anderes als immer. Alles stimmt.

Firefly Image 5 with setting Resolution=2K always generates image with 1K resolutionSteps1. Use firefly image 4 Ultra: generated image with 2k resolution2. Switch to Image 5 with setting Resolution=2K: first generated image has 2K resolution, all next - 1K resolutionSample Firefly Image 5 with setting Resolution=2K, attached image prompt: Collection of naturally dyed Easter eggs in earthy tones, arranged on a bed of dried grass.