Preset window in boards is cut off, does not scroll. this prevents the user from accessing the full preset library, and only shows the first six presets. This behavior shows up in Chrome and Safari on Mac OSX 26.3. Behavior persists after signing in and out of account and on new boards.

00

R

1 hour ago

stephenbieckParticipant

Bug Reports

The video never finished its generation and I was then promted to buy more credits

Video never completed and I was charged credits

02

2 hours ago

R

responsible_Moon2760Participant

Bug Reports

Attempted to use a preset in firefly boards (Gemini NB 2.5, change pose). I get a red triangle and exclamation point error. Is it the prompt? Is it server capacity? Is it software error? Help users with context so they can keep moving forward

see above

11

R

2 hours ago

Karsten2674103853yaParticipant

Bug Reports

The topaz scaled image has a lower resolution than the original.

https://firefly.adobe.com/boards/id/urn:aaid:sc:EU:91ddcf00-f784-45fd-8df1-b9b2de24e95b?invite=true&accept=true

01

6 hours ago

telecom_titanParticipant

Bug Reports

I signed up for the unlimited firefly play until march 16th, but when i try to generate anything on the firefly app it says I don't have any credits? wth?

I signed up for Firefly bc I saw the unlimited generation through march 16th promotion, yet when i try to generate anything on the firefly app it says i dont have enough credits. wth?

01

8 hours ago

leewalkerleewalkerParticipant

Bug Reports

The Adobe Firefly free portrait generator gave me back as a result one of the photos I submitted as reference, without any changes. It says it uses 10 credits, so if that's true, I'd like the 10 credits back, please. Thank you!

I followed the easy instructions and uploaded 4 images as reference, gave a prompt - which did describe one of the photos I submitted pretty well, and that’s the result I got back, with no changes at all based on the other 3 images provided.

00

10 hours ago

GhostdancingParticipant

Bug Reports

EVERY time I try to generate a video, I get an error message. No matter the time of day.

Something went wrongPlease try again later.This is the message I always get. I am unable to use your product.

01

11 hours ago

UnabubbaParticipant

Bug Reports

I tried using the 'your machine' to upload an image, no luck there either. What gives here?

No idea what’s going on here. It uploaded just fine until I paid for your service...

01

12 hours ago

AngusNParticipant

Bug Reports

I made a workflow on Firefly boards and the next time i refreshed the board all the workflow images were not there but still in the generation history.

I made a series of images as a step by step workflow on Firefly boards. The next time I refreshed the board all the workflow images were not there but still in the generation history.

00

12 hours ago

mehr_0628Participant

Bug Reports

I can't upload images for reference and I'm unable to click on the desired effect I want

My image reference won’t upload and I can’t click on the desired effect.

00

13 hours ago

Christopher27501291uckuParticipant

Bug Reports

Fire Fly is not generating images and reports an admin error but our admin says its an Adobe issue?

We have firefly credits and access however when we try and generate or use it, it comes back to an admin issue and for us to contact our admin. Our admin says this is an Adobe issue

00

15 hours ago

MarkShepherd19711983Participant

Bug Reports

When trying to upload images as references for my video clips the upload images link does not work at all - it does not redirect me to a folder structure to upload images. Nothing happens at all when you click on the link

When trying to upload images as references for my video clips the upload images link does not work at all - it does not redirect me to a folder structure to upload images. Nothing happens at all when you click on the linkEdit

00

17 hours ago

Vlad GaujaneanuParticipant

Bug Reports

I click the GENERATE button in Firefly UI and nothing happens - there is no error message. The button just doesn't seem to do anything.

I uploaded a reference image and tried to generate something. In the browser console, I receive the following error when clicking GENERATE:chunk.dea4774ba116e791.min.js:1 Uncaught (in promise) Error: Cannot access ACP storage service at u (chunk.dea4774ba116e791.min.js:1:22200) at async Object.m [as fetchQuota] (chunk.dea4774ba116e791.min.js:1:22323)

00

17 hours ago

Joe31712628xh8lParticipant

Bug Reports

I have premium credits but Firefly won't let me use them. I have signed in, and signed out and I am using the correct sign in email associated with my account.

I go in to generate a video in firefly. I select use 400 credits. It says check my credit balance. It shows that I have 3410/4000 credits available. But it won’t let me use them.

DT666Participant

firefly video recurring error: "Can't load We can't display the generated video. You can edit and try again."

very frustrating firefly issue. have been spending hours trying to get firefly to work properly. burning credits for no real gain - get it together Adobe !!See attached screenshot Has anyone got a solve for this?

J-D-FKnown Participant

Bug Reports

Adobe chose screw up a workflow to appease tiktok,

firefly is garbage. you auto-default to vertical format video and never remember that I switched to widescreen wasting credits and time. EVERY OTHER FLY BY NIGHT COMPANY THAT GENERATES AI CONTENT IS BETTER THAN YOU AND HAS A HEAD START. I'm so done telling you how much you have screwed over your existing base and why.

Chuckcj6Participant

What's the deal w unlimited use til March 16? I already made one video now irs asking me to pay. i

Unlimited use til March 16? Apl asking me to pay.

UnabubbaParticipant

for some reason, I can't upload an image

Just paid for a month of your service, but now it won’t let me drop and drag or upload an image to firefly… What gives?

01

O

1 day ago

Israel Lopez DenovaParticipant

Bug Reports

I have not been able to use firefly for the last couple of days

I activate generative fill and it tells me…. We have encountered an issue and can't complete your request at this time

01

3 days ago

J

joshual64138520Participant

Bug Reports

Will not allow me to upload first or last frame.

Will not allow me to upload first or last frame. I've used it before and now it is not working. Trying to upload a 1280 x 720p image. I have credits and internet

3153

3 days ago

Ankita127Participant

Bug Reports

Video generation is failing in Adobe firefly .

Video is not getting generated from an image in Adobe Firefly.Steps: 1.Upload a first frame image.Give prompt to generate video. enhance the prompt using prompt enhance function. click on generate button to generate the video.Result : “Something went wrong” error message is displayed. Please refer screenshots for more details.

00

3 days ago

drcsystems_dxbParticipant

Bug Reports

I was trying to generate an image with Text to Image using Gemini 3 (Nano Banana Pro). After submitting my prompt it took a while to generate but only to fail because of some error. Firefly had consumed my credits but didn't produce any image.

Prompt: Recreate the reference image in a panoramic aspect ratio. Use similar color tones. Focus the objects in the far right corner. For the cityscape, use a silhouette of downtown Dubai. Make the silhouette faded as if covered by fog. Place the moon near the lantern. Reference ImageError notification

01

3 days ago