Questions

From Lightroom classic, I click an image Sony ARW raw file to edit in Firefly. Error “Cannot load Item”. Never had this problem before

Has anyone noticed that when using the “edit an image” feature, the first few generations may be accurate and correctly color graded, but on a third or fourth image gen, it starts to have a pink hue to the entire image?I use this feature a lot for product photography, we don’t have a proper photo studio, so I will often snap a high-quality photo and silo it out asking Firefly to correct to studio lighting to give a more professional look. I’ve noticed this a lot doing a variety of image tasks. I can correct in Photoshop with adjustments, but it’s a pain adding an extra step. 

I have rarely used generative AI in the last year as I find Firefly to be subpar and won’t pay extra for the partner generative engines when I can use Gemini for free. In fact, I have never used all 250 monthly credits from my Photography plan since this feature was offered. However, I wanted to use it today and low and behold, all of my credits were gone. Contacted customer service via chat and after passing me on to at least five different agents all asking me to repeat my issue and spending over 1.5 hours on the chat call, they did not resolve my issue and basically just stopped responding to me. I provided all the proof that they requested and here I am with still 0 credits. Does anyone have a suggestion on how I can escalate this to someone who can truly help? I am beyond pissed with Adobe right now. I’ve been a subscriber for years even though my usage is at a minimum in the last year or so. Thank you for any insight. 

See attached, multiple times this has happened using 300 credits per edit!!!!

See what I said and look at my generative effort. Thx

Hi,I will install the Adobe Firefly, but my PC has no the Photoshop, can I use the Firefly ?How much for the price of Firefly monthly ?best regards

Hello, I am submitting a bug report to request a refund for my credits. When I tried to create a new item, the system showed an error message and the creation failed. However, the credits were still deducted from my account. Could you please investigate this bug and restore my credits? Thank you.

I have my Creative Cloud open, I go to Firefly, in my account it shows I have 1500 credits available, I place a prompt and then get: Can't access You can contact your admin to request access. You don't have enough credits for this generative action. You can contact your admin for continued access or wait until your monthly reset.

Buenas tardes,  Adobe firefly se me bloquea y no me permite editar nada. Tengo Windows 10 y me llegó una sugerencia de reiniciar los valores del Windows Defender, pero hay que hacer eso cada vez que se quiere trabajar con e producto. No hay una opción más profesional para solucionar el problema? Gracias

Perchè ho soltanto 100 crediti generativi con il mio abbonamento mentre sembrerebbe che vi sia chi con abbonamento simile nel abbia di più?

I’m getting “Can't load. We can't display the generated image. You can edit and try again.”

I wanted my bride’s veil to blow in the wind and then the two of them move in for a kiss….that is what I wrote, it just gave me the same still image I uploaded no changes ...twice

Hi there,I’m experiencing this issue: I keep getting "Something went wrong. Please try again later."It’s very frustrating.I have tried a different browser but the problem persists.Can anybody assist?[PII removed by Mod]Thanks!

bonjourj’ai souscrit un abonnement d’essai à Firefly récemment et j’ai eu des problèmes de limitation de crédit dès ma 1ère utilisation :J’ai le message d’erreur suivant : “ Vous n’avez pas assez de crédits pour cette action générative. Achetez plus de crédits maintenant pour continuer à y accéder ou attendez jusqu’à la réinitialisation mensuelle.” Or il n’était pas expliqué que ma formule d’abonnement mensuel avait un crédit limité, je suis très surprise. De plus lors de ma 1ère utilisation le 3 ou 4 juillet, j’ai eu ce message d’erreur alors que je n’avais pas fait les tentatives autorisées de 1500 crédits ! J’ai donc abandonné, mais j’ai réessayé aujourd’hui, et cela marchait à nouveau… jusqu’à ce que j’ai à nouveau le même message d’erreur.Pourriez-vous débloquer la situation et d’afficher un compteur pour les crédits utilisés ?D’avance merci.

Adobe Firefly生成图像的合作伙伴的模型不能使用了

I’m having an issue with Firefly Boards that just started today. When I click Vary on an image, it automatically defaults to the Flux model, which costs 45 credits per variation. Yesterday, the same workflow was using the Firefly model as expected. The problem is that I can’t find any way to switch the model back to Firefly. There doesn’t seem to be a model selector, so I’m stuck with Gemini. I’ve tried refreshing the page, clearing cookies/cache, and starting a new board, but the behavior is the same. Is anyone else seeing this? Is this a bug, a recent change, or is there a way to change the model back to Firefly for image variations?  

Firefly is saying I have insufficient credits to edit an image but I have 4,000 available credits? I have tried logging out of my Adobe account and logging in again, but nothing helps. I am on a Creative Cloud Pro membership.

Hey Adobe Community! Are you ready to dive into the world of generative AI but feeling overwhelmed by all the questions? You're not alone! I've seen so many people asking similar questions, so I'm starting this forum thread to be your ultimate guide to Adobe Firefly.What Is Adobe Firefly?Adobe Firefly is Adobe's family of creative generative AI models designed for safe commercial use. It's available as: A standalone web app at firefly.adobe.com An iPhone app with features like Text to Image, Text to Video, and Generative Expand Integrated into Creative Cloud apps like Photoshop, Illustrator, and Premiere Pro Is It Free? How Much Does It Cost?Yes, there is a free tier! All users get free generative credits to create images, videos, and audio. When those run out, you'll be prompted to subscribe.Pricing options: Free plan – Limited monthly generative credits Firefly Pro – 4,000 credits/month Firefly Pro Plus – 10,000 credits/month Firefly Premium – 50,000 credits/month (for team

Today firefly barely is working... It is very slow and I need to restart the computer when it stucks