Unable to download generated video with Firefly

[harmonious_problem_1131]

Hello,

I am writing to report a bug with the Firefly interface.

After generating a video, I am unable to download the content. Neither the button in the overlay on the video nor the black button in the right corner works (please refer to the attached screenshot).

I am using an Enterprise plan, and my account shows 3500/4000 credits available.

I have tested this on Safari, Version 18.5 (20621.2.5.11.8), and Arc, Version 1.106.0 (66192) with Chromium Engine Version 138.0.7204.185. The problem occurs on both browsers.

An additional screenshot provides the specifications of my computer and operating system.

Thank you.

[royw31766796]

I couldnt seem to download my video after generating it. 

[SamarthS]

Hi @Laurent30517049sulo!

Thanks for sharing the details. Not all enterprise accounts have video generation credits. Please check with the local Admin for the plan. 

[SamarthS]

Hi @royw31766796!

I'm sorry for the issue. This seems to be a browser issue. Could you try using a different browser? 

Thanks 

[harmonious_problem_1131]

Hi SamarthS,

Thank you for your response.

If I understand correctly, I can generate a video (which is what I did), watch it, but I cannot download it?

To generate the video shown on the screen, it used 100 credits. So, the generation uses credits, but what should the company buy to download the generated content? It sounds tricky.

I can use Firefly for images without any trouble.

[droopydog500]

Hi @harmonious_problem_1131,

If you go to the Generation History on the Files tab, can you download it from there?

My best,

    droopy

[royw31766796]

Hi Sam, thanks so much for getting back to me. Yep, your right it seems to be a browser issue with Safari. I deleted the browser cache and it seems to be working ok again. Kind Regards Roy 

[toltec]

cannot download generated video footage from firefly

[SamarthS]

Hi @toltec, 

Thanks for reaching out. Please share the screenshot of the error you are getting while downloading the video.
Could you try using a different browser? Please also share the OS and the browser version you are using. 

[Dario32776101rpji]

wont let me download videos

[SamarthS]

Hi @Dario32776101rpji,

Thanks for reaching out. Please share the screenshot of the error you are getting while downloading the video.
Could you try using a different browser? Please also share the OS and the browser version you are using. Let us know if it works on a different browser.

[toltec]

The download buttons in the render window and at the top of the screen don’t function, however if i go to the history window i can download the footage from there. Thanks for your rapid response.

[Aurelija_Girdauskien?9451]

the button download is inactive

[toltec]

Thanks for the rapid response.It does work if i go to my history.Thanks again

[Henry26134648483h]

Downloa buttons dont seem to work

[SamarthS]

Hi @Henry26134648483h!

We are sorry for the issue. We have already escalated this with the engineering team, and they are working on the bug. In the meantime, you can go to "Files" and then download the generated videos.
Let us know if this works for you.