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Can't check remaining credits

New Here ,
Feb 11, 2024 Feb 11, 2024

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When I try to check the number of credits I have left I get this error and the Retry button does nothing - is there a fix for this?

"Unable to load generative credits. Retry"
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Adobe Employee ,
Feb 12, 2024 Feb 12, 2024

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Can you share a screenshot of what you see? Here is some information on how to check your credits: https://adobe.ly/4bChlbu

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Explorer ,
Feb 14, 2024 Feb 14, 2024

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I usually just reload the webpage itself.  Works on Chrome.

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New Here ,
Feb 14, 2024 Feb 14, 2024

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Hi CMass and Highness. Thanks for your replies. As usual with software, today it is working. But thanks for helping out and for the link to more infomration!

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