Firefly credits

[Matt35353700dxiz]

At the beginning of September, I wanted to use Adobe Firefly for a few generations. However, I was informed that my credits had been used up and that I would have to wait until September 12 for them to be reset.

I waited a few days, and then a few days later I was told that the limit would not be reset until the end of the month. I'm pretty sure that the date has simply changed and the system wants to force me to buy more credits. Besides, I haven't used the image generation feature that often and I hardly believe that I've reached the limit.

Does anyone experiencing similar things?

[SamarthS · Accepted solution]

Hi @Matt35353700dxiz, 

Thanks for reaching out. The credits are refreshed on the anniversary date of your subscription. If you have more than one subscription, the credits for that particular subscription will be renewed on the anniversary date of that particular subscription. As this requires your private account information, we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4gwMXlI.

Let us know if you have any other concerns, We are here to help.

[Matt35353700dxiz]

Alright I have two subscriptions. One for InDesign and for Photohop / Lightroom. They both have two different anniversary dates. But then I have the problem that the credits are not refreshed yet. 

[SamarthS]

Hi @Matt35353700dxiz, 

I'm sorry that the credits aren't refreshing on time. Could you check with the chat support team for the anniversary date for your subscriptions? 
Let us now if you need additional help. 

[Matt35353700dxiz]

I contacted the support and now it’s working. Apparently there was a server issue that resulted in an „not available yet“ message. But it works now.

[SamarthS]

Hi @Matt35353700dxiz, 

I am glad it worked for you now. Please check the link, which will help you make better prompts. 
Hope you enjoy creating with Firefly. 

Thanks