P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

[JuanoPY]

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

[Orlando_Mina4664]

tengo todos los creditos pero me dice que tengo que comprar otro plan aparte

[droopydog500]

Hello @Orlando_Mina4664,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[cass48405667]

Adobe, you guys suck for doing this. I've used all of your products for years under my subscription.  This sucks. Not Cool. I HATE that you did this.

[CESAR VARGAS]

Créditos generativos mensuales por usuario, dice que mi plan tiene 1000 y no deja hacer uso de Adobe Firefly

[droopydog500]

Hello @CESAR VARGAS,

I have merged your message into this thread which I think addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[braulio_2943]

Hola! Estoy intentando utilizar la función de vídeo generativo con Adobe Firefly. Tengo 998 créditos, pero no me premite generar mas vídeos. Solo me ha permitido crear los dos vídeos de cortesía.

[droopydog500]

Hello @braulio_2943,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Parlons38410876k6d7]

problème avec firefly, j'ai des crédits et abonnement adobe, mais impossible de "payer" en crédit pour générer une image, ou une vidéo. Ils me disent simplement que j'ai utilisé mes deux essais gratuits. J'ai 2000/2000 crédits firefly renouvelables tous les mois dans mon compte. 

Merci à tous,

[SamarthS]

Hi there, apologies for the inconvenience. To assist you with the issue, we require your private account information, so we’re unable to provide support through the public forums. Please reach out to our chat team by clicking the chat bubble icon in the bottom right corner of this page:   https://adobe.ly/3Z849qc. We are here to help. 

[droopydog500]

Hello @Parlons38410876k6d7,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[suyani]

Firefly says not enough credits but I have Monthly generative credits 1494/1500 credits left

Please help me on this

[droopydog500]

Hello @suyani,

I have merged your message into this thread which I think addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Ilia Matushkin]

Guys, it’s really disappointing that you’ve started limiting AI tools with credits. This decision puts the entire Adobe community at risk.
We already pay a significant monthly subscription fee, and we expect full access to the tools Adobe offers. Isn’t that enough to support the development and operation of AI?

On top of that, Adobe’s AI still often works with errors — and we end up spending credits on every flawed generation.
It’s genuinely frustrating and discouraging. 

[Rishipreet332058708e8p]

learn from google that how to use models. you gave us 2 free usage where your models failed to give us what we want and the trial is ended lol adobe

[Kartika Rawat]

Hi Rishipreet332058708e8p!

I'm merging your thread here since it’s part of a similar discussion. Please see the pinned post above.

Let us know if you have any questions.

Thanks,

^KR

[GabriellaDelfino]

Hi, I don't know how you managed this issue. I have just realized that, despite having a Creative Cloud subscription and seeing Adobe Firefly listed as included in the plan, I cannot use it unless I pay extra.

Honestly, this is misleading advertising and simply not fair. Firefly is promoted as part of the plan, but key features like video generation are locked behind an additional paywall. On top of that, the results are often inaccurate and problematic, with poor quality and inconsistencies.

The cost for the premium features is also excessive considering the current performance. I find this unacceptable — users shouldn't have to accept this passively.

To be honest, I'm no longer sure I will renew the plan, especially considering other issues I’ve faced. There’s a serious lack of transparency, and the customer support experience has been extremely disappointing and unhelpful.

This situation reflects a lack of seriousness and respect towards users. I hope someone from Adobe or the community can help clarify or escalate this properly.

[aj_1738]

Unable to generate a video redirection to buy Plan but i have a active plan.Need assitance urgently.

[droopydog500]

Hello @aj_1738,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy