P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

[JuanoPY]

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

[Mipacha83]

Hola, no se porque no puedo utilizar el adobe Firefly. Nesecito pagar por separado para poder utilizarla?

[droopydog500]

Hello @Mipacha83,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Agnes1205HFF]

I have already purchase Adobe All Package Standart and still have 922 Credit but at the third Generate process, I have been asked to pay.

[droopydog500]

Hello @Agnes1205HFF,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[skilled_friendship3413]

Hello, I was really excited to try Adobe Firefly Video but it was quite disappointing to see that it’s limited to only 2 video generations. Currently, there are many alternative AI video generation tools available such as Runway, Pika, and Luma AI, and many of them offer more generous or affordable options. I would have expected a bigger platform like Adobe to provide more flexibility and production capacity. Limiting users to just 2 videos prevents us from truly exploring the tool's potential and giving meaningful feedback. I also find the extra generative credit pricing quite expensive compared to market alternatives. I hope Adobe will consider offering more video generation rights to Creative Cloud subscribers or revising the pricing policy in the future. Best regards.

[octavio370935373zrf]

[droopydog500]

Hello @octavio370935373zrf,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Jarecus]

Ya has utilizado las 2 generaciones gratuitas de esta función prémium. Adquiere un plan Firefly ahora para obtener acceso ilimitado.

yo ya tengo la suscripción, pero no me deja generar videos

[droopydog500]

Hello @Jarecus,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Epicsolo]

This company is the worst. $100 a month and you can't use firefly. Unbelievable. 

[julienhoussard]

Bonjour je souhaite génerer des videos a partir de photos, sur mon compte j'ai 981 crédiots sur 1000 et losque je fais générer un message apparait pour me signaler que je n'ai pas de crédit alors que j'en au 981, pouvais vous m'aidez

[droopydog500]

Bonjour @julienhoussard,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

Bien à vous,
droopy

[master_wisdom2323]

Hello Adobe Support Team,

I purchased the Adobe Firefly ₹797.68 monthly plan 3 days ago.
My subscription status is showing as active in my Adobe account. However, when I try to generate images on Firefly, it is asking me to purchase or upgrade a plan again.

I have already tried logging out, clearing browser cache, and re-logging in, but the issue still persists.

Kindly refresh my subscription status or fix this issue immediately, as I have an active plan and should have access to unlimited standard image generations.

[droopydog500]

Hello @master_wisdom2323,

Thank you for your message. 

Which plan did you purchase? Are you trying to generate images or video? If images, are you trying to generate Model 4 Ultra?

Please include the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.
• Then, please click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
    droopy

[Luan Moreira]

Não estou conseguindo usar o firefly mesmo tendo 1000 créditos generativos mensais. Fica aparecendo a janela de compra do firefly.

O que eu faço para usar Se ja sou assinante do pacote adobe?

[droopydog500]

Hello @Luan Moreira,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Willy_Anderson4807]

ayuda

[droopydog500]

Hello @Willy_Anderson4807,

I have merged your message into this thread which I believe addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[wolfg79239901]

Obwohl in 2 Abos enthalten, werde ich aufgefordert ein gesondertes Abo für Firefly abzuschlie0en

[droopydog500]

Hello @wolfg79239901,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Giuseppe_Onorato]

Salve

nel tentativo di generare immagini con AI in Adobe Firely , mi viene continuamente fermata la generazione per mancanza di crediti , ma io i crediti li ho.. 

Posso capire perche ho questo "limite" tra l'altro da settimane ?

[droopydog500]

Hello @Giuseppe_Onorato,

You did not say what Firefly function you were using when you received the message, but I suspect you were using a Firefly premium feature such as text to image with Model 4 Ultra or text to video. If so, this into this thread addresses the issue you raise. Please see my pinned message above which explains this.

If you were not using a Firefly premium feature, then please reply with the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.

My best,
    droopy

[robert_7140]

I have 498/500 it's telling me I need to purchase Firefly pro to be able to create anymore

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[droopydog500]

Hello @robert_7140,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy