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Hello @Dominic373265220dxm,
I am sorry you are experiencing this problem.
This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html
Start a chat, type in 'real agent' to ensure you get a person rather than a bot.
If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703
You can also send a message through X (formerly Twitter) to @AdobeCare.
Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.
droopy