Subject: Urgent Refund Request – Adobe Creative Cloud / Firefly Subscription (Paid via Apple)
Dear Adobe Support Team,
My name is Bandar Al Ali, Owner – Advertising on Digital Platforms.
I subscribed using the following email:-------------------------
However, this email is not receiving incoming messages, so I am contacting you via my alternative email and phone:
:e_mail: Email: -------------------------------------------
:mobile_phone: Phone:--------------------------------------
Payment Details:
- Paid via Apple ID / App Store
- Subscription: Adobe Creative Cloud / Firefly (AI-powered text-to-image generation)
Issue:
Despite multiple attempts, the Adobe Firefly service did not work as advertised. I was unable to generate a book cover image from text, which is the core functionality promoted for AI-based creativity. This problem caused significant delays in my business project.
Request:
I request **immediate repair of the service** or a **full refund of the payment** made through Apple.
Please confirm receipt of this request and provide the refund process or guidance to fix the service as soon as possible.
Best regards,
Bandar Al Ali
Owner – Advertising on Digital Platforms
:e_mail: -------------------------------------------------------
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