You don’t have access to Firefly. Contact your admin for details.

[MaxAudible]

Hello, me and my team are getting this message since today "You don’t have access to Firefly. Contact your admin for details."

Also the photoshop generative fill feature doesn't work any more, even after the photoshop v25 update.

We have an enterprise account and nobody in the IT team knows who could be the Admin.

(please find attached two screenshot from Firefly and Photoshop message)

Thanks

[Robot 1337]

I also have this issue and I am the Admin. I have not seen anywhere in the console that would allow me to activate Firefly. The funny thing is, the teachers say that they have used it in the past, and even have 250/250 uses left, but they get an error saying to contact an Admin to resolve. I get the same error after one or two uses. I called 800-685-2950, which is supposed to be customer support, but I can barely understand the guy on the phone. Tons of other people shouting in the background. He mentioned Firefly isnt permitted on K12 accounts by policy, but other posts I have seen online seem to suggest otherwise. I can't find any reference to a policy by Adobe banning Firefly for K12 accounts. Any help would be appreciated. We are using "Adobe for Enterprise CCE All Apps for K-12".

[Kevin Stohlmeyer]

@Robot 1337 Education is different than Enterprise. K-12 is blocked from AI unless you activate.

This page talks about how to turn it on using product profiles. 

https://helpx.adobe.com/enterprise/kb/adobe-firefly-for-k12.html