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Participating Frequently
July 18, 2023
Question

Active Adobe font keeps disappearing from Word

  • July 18, 2023
  • 1 reply
  • 2278 views

I have some custom designed templates in Word that I use with clients. They use an Adobe font that shows up as active on the Adobe fonts site and in Creative Cloud, but repeatedly vanishes from Font Book and Word. I manage to "activate" it in both again, use it once or twice, and a few days later it's gone again. What am I doing wrong?

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    1 reply

    Tarun Saini
    Community Manager
    Community Manager
    July 18, 2023

    Hi @Rachel29811426lmpe,

     

    Did you try signing out and signing in back again in the Creative Cloud Desktop Application to check if that helps? Also, please try the steps mentioned in this article and let us know if that helps:- https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

     

    Regards,

    Tarun

    Participating Frequently
    July 18, 2023

    Hi Tarun, I did try those things, and just went through the article, and finally restarted my machine (again). I can still see the font activated and in Creative Cloud, but not in Font Book or Word. I don't even remember how I got them to show up again the last time.

    Participating Frequently
    July 27, 2023

    Thanks for the screenshot, all looks right there! Can you please let me know if Alga is showing in any other non-Adobe apps? I’m trying to see if this is a Word specific issue or if it is for other apps too. Thanks for your patience while we try to get to the bottom of this. (re: Font Book, Adobe Fonts don’t typically show there so that may be a red herring)


    Alda is showing up in Powerpoint. By the way, I just checked Word again right now — now Alda is appearing. Yesterday it wasn't. ????