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Adobe Fonts visual search is not working.

Explorer ,
Jan 14, 2020 Jan 14, 2020

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Hi, 

Not sure if it's just me, but I've tried a few times now and Adobe Fonts' recognition from image search seems extremely buggy. 

When I upload an image, it breaks when trying to display it while asking me to select a single line of text. The "next step" button also breaks and goes off into the footer. 

Anyone else having this issue or is the page just broken? 

Thanks!

Alain 

PS – Image included for reference. 

<The Title was renamed by moderator>

 

Screenshot 2020-01-15 at 09.38.47.png

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correct answers 1 Correct answer

Adobe Employee , Jan 24, 2020 Jan 24, 2020
Sorry for the delay in response and thanks for trying the steps. Would you mind trying to perform the same on a different browser? Let us know if that helps. For immediate assistance, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html Thanks, Harshika

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New Here ,
Jan 15, 2020 Jan 15, 2020

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Same to me, no font recognition today...

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Adobe Employee ,
Jan 16, 2020 Jan 16, 2020

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Hi AlainWilliam & Amaury,

 

We are sorry to hear you are having trouble using visual search in Adobe Fonts. I have tried to do a visual search at my end and it is working on my windows10 machine. Would you mind trying to sign out and sign back in? If that doesn't help, we would like to know a few details like-

 

  • Is it happening with all the image that you search for or with a specific image?
  • Are you working on Windows or Mac machine?

 

We will try our best to help.

 

Thanks,

Harshika

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Explorer ,
Jan 16, 2020 Jan 16, 2020

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Hi Harshika, 

Thank you for the response! I logged out and back in again and it's still not working for me. I'm using a 27" iMac running Catalina and Google Chrome. 

When I loaded a different image, it shows that it's scanning (as before) and then the same blank screen again. 

Attaching images again for reference. 

Thanks,

AlainScreenshot 2020-01-16 at 22.24.32.pngScreenshot 2020-01-16 at 22.24.36.png

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Adobe Employee ,
Jan 24, 2020 Jan 24, 2020

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Sorry for the delay in response and thanks for trying the steps. Would you mind trying to perform the same on a different browser? Let us know if that helps.

 

For immediate assistance, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html

 

Thanks,

Harshika

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Explorer ,
Jan 26, 2020 Jan 26, 2020

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Hi Harshika, 

 

No worries and thanks again for the response. I just downloaded Firefox and tried it through there: works perfectly. I imagine it must be an issue with Chrome, then. 

 

Thanks,

Alain

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