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Cameron239080357mpb
Participant
June 26, 2023
Question

Adobe fonts won't let me download fonts

  • June 26, 2023
  • 1 reply
  • 7977 views

I use Windows, and whenever I go into Adobe Fonts to download a font, it continuously loads the fonts. It won't give me any option to add the font to my library, and whenever I try to add it using a font file, it gives me an error and says that this font is already on Adobe.

What can I do to fix this?

Best regards,
Cameron

      1 reply

      Neelamk
      Neelamk
      Legend
      June 26, 2023

      Hi There,

       

      Thank you for reaching us. The Adobe Fonts can only be activated and cannot be downloaded on your system like your local fonts so that they won’t appear in your font management software or the system fonts folder. When you activate, a font is available for all applications on your system, but the font file is unavailable elsewhere. Have you tried starting the font through the Creative Cloud desktop a[plication or fonts.adobe.com?

       

      Please let us know if this helps and if you need more details.

       

      Thank you,

      Neelam

      C
      Cameron239080357mpbAuthor
      Participant
      June 27, 2023

      Whenever I try to look for a specific font (like Montserrat) on the Creative Cloud desktop, it directs me to the Adobe Fonts website. Then when I get onto the Adobe Fonts website, it won't let me activate any fonts (the button doesn't even appear). Even when I am on the fonts page, it is continuously loading.

      Imaginerie
      Community Expert
      ImaginerieCommunity Expert
      Community Expert
      June 28, 2023

      I am just trying to activate them


      I am testing a few options here:
      See if you can access the "manage fonts" tab in your CC app

       

      Once you're there, check what is installed, and what isn't


      if they're showing as activated but still have issue with them, try removing them

       

      and adding them again

      (go to the "removed" option, and reactivate from there)

       

      and just in case, check if your syncing is up to date by clicking on the little cloud (top right of the window)

       

      if not, you'll see the blue circle moving and in that case, what you can do is click on the pause button, wait a few seconds and click on the play button instead.

       

      If you think you got a syncing issue, the way to restore it, would be to reset the CC app,

      https://community.adobe.com/t5/download-install-discussions/reset-the-creative-cloud-desktop-app-to-solve-login-and-licensing-issues/td-p/10573237
      See if all of this helps!

       

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