Skip to main content
Jack Brannen
Jack Brannen
Known Participant
August 28, 2021
Answered

All favorited fonts suddenly missing

  • August 28, 2021
  • 14 replies
  • 17425 views

After years of favoriting many Adobe Fonts, suddenly my list of favorites is empty. How can I get those favorites back?

 

I have tried logging in and out again. I have tried different browsers.

 

I have spend hours on the phone and on Adobe support chat, but they are (unfortunately) very poor communicators, constantly misunderstanding me and going off in wrong directions.

      Correct answer Molly Doane

      Hello – a bug was identified that hid favorited fonts for some users. This bug was corrected in 2021, however any accounts currently experiencing the issue will need to be corrected manually. This bug was for the Adobe Fonts site, only, not the favorites system in any other app.

       

      If you have ran into an issue with your font favorites on the Adobe Fonts website, you can comment on this thread and we will do our best to investigate.

      14 replies

      Show previous replies
      A
      Ardita5FAB
      Participant
      September 6, 2021

      Hallo 

      Ich erhalten jeden Morgen, wenn ich den Adobe Illustrator starte folgende Meldung: 

       

      Die Schriften sind, jedoch auf meiner Adobe Creative Clound installiert.

       

       

      Ich lösche die Schrift täglich und lade fürge sie wieder hinzu, dann funktioniert es wieder. 

       

      Wie kann ich das Problem langfristig beheben?? Liegt es möglicherweise an der Schriftart?

       

      Danke. 

        A
        Anonymous
        September 6, 2021

        This is an issue that's recently started for others as well (including myself). Hoping there's a fix soon. I've been using FontBase in the meantime.

          M
          Mahmood Zidan
          Inspiring
          September 5, 2021

          I have over 1,000 fonts uploaded to Adobe's "Add fonts to creative cloud" (Give it a name please) that I use on a daily basis. Out of nowhere recently, I am getting a "fonts missing" dialogue when opening a file in any Adobe software. The Fonts appear as Installed in the Creative cloud "Add fonts to creative cloud" tab.

          The only solution that worked out for me was to

          • logout from creative cloud
          • restart my computer
          • login again (which takes time to load all fonts)

          I can't keep working like this, this is time waste. I wish Adobe would stop introducing half baked products because we start using them and get stuck when such things happen.

           

          If anyone has any ideas how to fix it please do tell. Please don't send me obvious links from Adobe's support pages.

           

          System

          • MacBook Pro (16-inch, 2019)
          • macOS 11.5.2
          • Creative Cloud (All Adobe software) Latest versions
            A
            Anonymous
            September 6, 2021

            There are many of us encountering the same issue. Hoping Adobe sees our posts and finds a fix.

              B
              blajblu
              Participant
              September 4, 2021

              This happened to me as well some week ago. Exactly the same story.

               

              Adobe support (chat) told me I must have removed them myself by accident, as there were no other way. But I know for sure I haven't unchecked my favorites by clicking the heart symbol on each one (probably hundred of them).

               

              After the support chat, I filed a bug report on Adobes site. I have not heard anything from Adobe since then.

                Molly Doane
                Molly DoaneCorrect answer
                Participating Frequently
                September 21, 2021

                Hello – a bug was identified that hid favorited fonts for some users. This bug was corrected in 2021, however any accounts currently experiencing the issue will need to be corrected manually. This bug was for the Adobe Fonts site, only, not the favorites system in any other app.

                 

                If you have ran into an issue with your font favorites on the Adobe Fonts website, you can comment on this thread and we will do our best to investigate.

                  Molly Doane
                  Molly Doane
                  Participating Frequently
                  January 26, 2022

                  I have the same problem. After every update all my favorite fonts are gone. Every other setting is ok, it's just fonts over and over again.
                  My Adobe ID is hana.antonova@firma.seznam.cz 
                  Please help me. Today I lost it and ended in tears. I feel so powerless. 😞 


                  Hi Hana,

                   

                  I don't see any changes with your account that would have removed your favorites. However, I've gone ahead and ran our tool that restores any removed preferences. Can you please check your favorited fonts here and let me know if the issue is resolved?

                   

                  Thanks,

                  Molly

                  Molly Doane
                  Molly Doane
                  Participating Frequently
                  September 1, 2021

                  Apologies for the inconvenience. Would you please post or message me your Adobe ID so that I can check your Adobe Fonts account?

                   

                  Thanks!

                  Molly

                    J
                    jackbrannen_pl
                    Inspiring
                    September 4, 2021

                    I am now working with phone support on this, thanks.

                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices