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Automatically switched to wrong account when entering Adobe Fonts site

New Here ,
Oct 17, 2023 Oct 17, 2023

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Hi all! Maybe someone could help with this issue since the Adobe helpdesk chatbot doesn't seem to understand the problem. I want to use Adobe Fonts and created a business account from which I purchased the Illustrator app (does qualify as a CC plan, correct?) to gain access to Adobe Fonts. However, when I try to access the Adobe Fonts site, it automatically directs me to my Adobe personal account (with no previously purchased plans) and still states that I cannot use the Fonts options as I don't have a CC plan. So even if I sign out and sign in again with my business password, the same issue occurs - I'm automatically redirected to my personal account and can't use Fonts for my web project. I'd like to emphasize that I purchased the Illustrator app specifically for this purpose - so I could use the apps, which I am still unable to do. 
Does anyone have any ideas on how to resolve the issue?
Thanks in advance!

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Community Expert ,
Oct 21, 2023 Oct 21, 2023

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The issue is probably it logs in automatically because your credencials are saved in the cookies of your browser. I would test in a browser you don't generally use and don't have the credencial saved to test if it resolves your issues without having to clear the cookies unnecessarily (althought it's always good to do it from time to time)
Should you log-in manually with your credencials for the paid CC, it shouldn't switch back to your personal account.

Regarding the chat bot: You can request to talk to a human if the chat bot don't understand the question, You have to state it clearly in the query.

I think they can help getting rid of your personal account if it's what you want too.

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