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Cannot Activate Fonts (Wrong Account Type associated with my email)

New Here ,
Oct 21, 2018 Oct 21, 2018

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Hi -

I am not able to activate any fonts that are available with Creative Cloud. I have the Photography Plan. I see the following message at the top of the Fonts website:

When I click the 'subscribe' link it shows me that I have a 'Free Adobe ID'

But I am currently on a Photography Plan. Here is a screen grab of that on my Account Overview page.

I'm not sure why my account ID has the wrong 'plan' associated. Can you please help fix?

Thanks!

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correct answers 1 Correct answer

Adobe Employee , Oct 22, 2018 Oct 22, 2018
Hey webgeek007, I'm sorry that you ran into trouble with this! We have your support email with the account details. We'll take a look at your subscription, and reply over email shortly.

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Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

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Hey webgeek007, I'm sorry that you ran into trouble with this! We have your support email with the account details. We'll take a look at your subscription, and reply over email shortly.

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New Here ,
Oct 22, 2018 Oct 22, 2018

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Hi Liz - Thank you for your help. Your update to my subscription set-up did the trick. I am now able to activate the fonts. Thank you!

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