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Anthony22173374x82u
Participant
April 13, 2023
Question

Cannot Add Custom Fonts to Creative Cloud

  • April 13, 2023
  • 1 reply
  • 3576 views

As of a couple of days ago I'm unable to add custom fonts to Creative cloud desktop application.

Under Manage Fonts on the left side, it used to say "Add fonts to Creative Cloud" now it says "Custom fonts" and when I try to click add more fonts it says "Contact your adminustrator to add more fonts". Nothing has changed, it's still the same version of creative cloud.  

 

I've uploaded a screenshot of my issue

      This topic has been closed for replies.

      1 reply

      Molly Doane
      Molly Doane
      Participating Frequently
      April 14, 2023

      Hi Anthony – I checked your Adobe Fonts account and it looks like your subscription convereted from an individual plan to an Enterprise subscription. Enterprise customers have access to custom fonts, uploaded by the team admin. Only individual users can add fonts to Creative Cloud as you have in the past.

       

      Unfortunately there's not much we can do from the Adobe Fonts side. If you think this switch to Enterprise was an error, my best suggestion would be to reach out to Adobe Care to see what's going on with your account.

       

      I'm sorry I couldn't be more helpful here!

      –Molly, Adobe Fonts product manager

      C
      Christopher25685428ekmx
      Participant
      April 19, 2023

      Hi Molly - I seem to be having the exact same issue as Anthony. I am on an Enterprise subscription, and have been so for a few years already. As the below screenshot shows, I've been able to upload custom fonts as recently as 3 weeks ago. Has there perhaps been a recent change of policy or protocol (pertaining to custom font usage), of which I'm not aware?

      Kind regards,

      Chris

       

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      September 6, 2023

      I can't help but wonder if the people who are affected by this issue are not running the latest version of the Creative Cloud Desktop App. When I go to the screen in the CC app for uploading fonts I now see something very different from the UI imagery others have posted.


      The trouble here is that they need to be an admin of their Enterprise or Teams subscription to be able to add custom fonts. Both are more closely managed and delegate some rights that individual users have to the admins, which makes sense in a corporate environment.

       

      See here: https://community.adobe.com/t5/adobe-fonts-discussions/cannot-add-custom-fonts-to-creative-cloud/m-p/13724853#M7884

      ABAMBO | Hard- and Software Engineer | Photographer
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