Cannot Add Custom Fonts to Creative Cloud

[Anthony22173374x82u]

As of a couple of days ago I'm unable to add custom fonts to Creative cloud desktop application.

Under Manage Fonts on the left side, it used to say "Add fonts to Creative Cloud" now it says "Custom fonts" and when I try to click add more fonts it says "Contact your adminustrator to add more fonts". Nothing has changed, it's still the same version of creative cloud.  

I've uploaded a screenshot of my issue

[Molly Doane]

Hi Anthony – I checked your Adobe Fonts account and it looks like your subscription convereted from an individual plan to an Enterprise subscription. Enterprise customers have access to custom fonts, uploaded by the team admin. Only individual users can add fonts to Creative Cloud as you have in the past.

Unfortunately there's not much we can do from the Adobe Fonts side. If you think this switch to Enterprise was an error, my best suggestion would be to reach out to Adobe Care to see what's going on with your account.

I'm sorry I couldn't be more helpful here!

–Molly, Adobe Fonts product manager

[Christopher25685428ekmx]

Hi Molly - I seem to be having the exact same issue as Anthony. I am on an Enterprise subscription, and have been so for a few years already. As the below screenshot shows, I've been able to upload custom fonts as recently as 3 weeks ago. Has there perhaps been a recent change of policy or protocol (pertaining to custom font usage), of which I'm not aware?

Kind regards,

Chris

[Molly Doane]

Hi Christopher – I don't see your Adobe ID listed as an admin on your team's Enterprise subscription. Only admins are able to upload custom fonts for their organization. I hope this clears things up!

[Christopher25685428ekmx]

Hi Molly - Your reply is greatly appreciated. However, I don't think I have clarity yet... You're correct, I'm not an admin (at our company, the IT Team are the admins). What I'm trying to explain is that as recently as 3 weeks ago, I WAS able to upload custom fonts... how was this possible before, and all of a sudden not? Kind regards, Chris

[Molly Doane]

When you uploaded fonts did you do that in the Creative Cloud desktop app? If so, you were actually using the "add fonts to Creative Cloud" feature offered to individual subscribers. I don't have enough visibility into your subscription history to see what happened, unfortunately. It's also not impossible that your user profile was not synced correctly to your subscription, but again you would need to reach out to Adobe Care to dig into that.