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Creative cloud cannot manage fonts, unable to synchronize.

Explorer ,
Jan 29, 2021 Jan 29, 2021

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Hi everyone, 

 

Hope you all are well. 

 

My device system: macOS Mojave 10.14.6

 

My Adobe user type: Adobe for enterprise

 

屏幕快照 2021-01-30 下午1.17.16.png

 

My plans Include permission to use Adobe Fonts library.

 

屏幕快照 2021-01-30 下午1.12.13.png

 

 

My problems:

I can activate fonts on Adobe fonts website, but the activated fonts only displayed on the website and just inform me in the notification bar of the Creative cloud. I cannot be found in all Adobe software.

 

屏幕快照 2021-01-30 下午1.22.43.png

屏幕快照 2021-01-30 下午1.59.53.png

 

 

In addition, The most important thing is that my Creative Cloud doesn't have any button to manage and synchronize fonts, and I can't find my active fonts in the MAC font book.(my Creative Cloud also doesn't have any buttons for fonts in its preferences)

屏幕快照 2021-01-30 下午1.52.56.png

 

 

Furthermore, I also can't activate the font directly in all Adobe software. After I click activate, I wait about ten minutes, and then it gets back to I need to download this font again.

 

屏幕快照 2021-01-30 下午1.59.09.png

屏幕快照 2021-01-30 下午1.57.55.png

 

I would appreciate it if someone could help me! 

 
TOPICS
Cloud storage web assets, File sync, Libraries

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Adobe Employee ,
Feb 01, 2021 Feb 01, 2021

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Hi there,

 

Sorry to hear you are experiencing trouble syncing fonts. Would you mind trying the steps suggested in this article; https://helpx.adobe.com/fonts/user-guide.html/fonts/kb/troubleshoot-font-activation.ug.html?

 

Let us know if that helps.

 

Thanks,

Harshika

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Explorer ,
Feb 11, 2021 Feb 11, 2021

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Hi Harshika,

Thank you for your help, but my problem is that my creative cloud doesn't have these functions to manage fonts.

Many thanks,

Yue

 

screen_shot_2020-06-23at111307am.pngScreenshot 2021-02-12 at 3.02.37 PM.pngScreenshot 2021-02-12 at 3.02.51 PM.pngScreenshot 2021-02-12 at 3.03.08 PM.pngScreenshot 2021-02-12 at 3.03.17 PM.pngScreenshot 2021-02-12 at 3.03.21 PM.pngScreenshot 2021-02-12 at 3.03.25 PM.png

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Explorer ,
Feb 22, 2021 Feb 22, 2021

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Hi, everyone, 

 

Thank you for your help and hard work.

 

This is feedback. The IT department of our school contacted the Adobe engineer for me. According to his tests, the cause of the problem was China's restrictions and blockades.  As a result, Adobe could not connect to my machine, and the package I downloaded was missing all Online functions.

 

Yue

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