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VermiciousKnid
Inspiring
December 15, 2023
Question

Creative Cloud won't scroll through or search in list of activated fonts

  • December 15, 2023
  • 2 replies
  • 1104 views

This question has been asked before, but there was no answer that worked for me there, so I'm trying again. I'm trying to check something about an activated font. So I tried looking through the list of fonts under the "Manage Fonts" section of Creative Cloud, but there's no way to scroll through the list; I can only see the first few names, and can go no farther. And all of the dropdowns under the font family names are fully open, so if you were able to scroll, you'd have to go past every "Bold," "ExtraBold," etc., each taking up an entire line. Am I missing something? This is quite useless as it stands. 

 

I'm on an iMac, using Ventura 13.6.1. As far as I know, I have the Creative Cloud app updated.

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      2 replies

      Jenny Q
      Jenny Q
      Participant
      January 8, 2024

      I have come here to agree with you on the uselessness as the Adobe Creative Cloud desktop app for font management.  Currently, I am opting to use non-adobe fonts where i can, and a rickety outdated version of Font Explorer that crashes every time I use it, rather than closing every dropdown (also agree on WHY ARE THEY ALL OPEN??) to search through the ones I just selected to activate - alphabetically.  There are no page numbers in the results, or even aphabetical stops per letter.  

       

      Not sure they ran this interface through their user survey system.  I stopped taking those when i realized they asked the same question 5 different ways for each thing they needed to know.

        B
        Community Expert
        Bobby HendersonCommunity Expert
        Community Expert
        January 8, 2024

        I'd be a lot happier with the Fonts section of the Creative Cloud desktop app if the scroll bars for the fonts list actually worked. There are scroll bars there, but they're hidden from view. They re-appear just for a fleeting moment and then immediately disappear whenever I hover a pointer over them. The scroll bars just need to stay persistently in view 100% of the time. It's just aggravating to fight scroll bars that stay in view for only a split second. I end up giving up on the scroll bars at all as though they do not exist. I'm stuck settling for a mouse wheel or arrow keys on the keyboard to do any scrolling of the list.

          Tarun Saini
          Community Manager
          Tarun SainiCommunity Manager
          Community Manager
          November 20, 2024

          OS Ventura 13.6.8 

          Creative Cloud 6.4.0.361

          Our software updates are controlled by our IT dept, so I can't update any further. I have bought in an old mouse from home and scrolling does work now, but none of the designers at HarperCollins use mice, we haven't had any in the department for years. I've enabled gestures on my wacom tablet, that has also allowed scrolling, but gestures are annoying. So I think my issue is solved. Thanks for replying Tarun.


          Thanks for letting us know 

          @CJHC

           

          Feel free to reach out to us if you encounter any issues while using Adobe Fonts.

           

          Regards,

          Tarun

          B
          Community Expert
          Bobby HendersonCommunity Expert
          Community Expert
          December 15, 2023

          This is my biggest complaint about the Creative Cloud desktop app. The fonts list does have scroll bars, but they appear only in very fleeting fashion and are otherwise totally useless. When I'm using my desktop PC at work I have to use the scroll wheel on my mouse to scroll through the fonts list. I use a Wacom graphics tablet on my home setup. The Wacom Pen has no scroll wheel. So I'm reduced to using the arrow keys on the keyboard to (slowly) tap away through the list.

           

          I also don't like how every type family in the list is automatically expanded out, showing all styles. That leads to a LOT more scrolling. And scrolling through the fonts list is not easy. The fonts list needs to be automatically collapsed down showing only the type family names. The list of fonts in each family could then be displayed by clicking on the type family name.

            V
            VermiciousKnidAuthor
            Inspiring
            December 16, 2023

            > The fonts list needs to be automatically collapsed down showing only the type family names.
            Exactly--I don't know why that isn't the default. I have a Wacom pen, as well, but the keyboard arrow keys didn't even work for me. 

            B
            Community Expert
            Bobby HendersonCommunity Expert
            Community Expert
            December 16, 2023

            Well that really sucks. The only other solution I can think of is attaching a mouse with a scroll wheel. But I don't know how well those work under OSX. Hopefully you might already have one to test.

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